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- Tasks: Deliver outstanding customer service and support our team in a vibrant station environment.
- Company: Join a dynamic transport company dedicated to excellent customer experiences.
- Benefits: Enjoy free travel, discounts, and a supportive team culture.
- Other info: Flexible part-time hours with opportunities for learning and progression.
- Why this job: Be the face of our service and make a real difference in customers' journeys.
- Qualifications: Passion for customer service and effective communication skills are essential.
The predicted salary is between 12 - 14 £ per hour.
Key Info
- Role: Platform Customer Assistant
- Location: Littlehampton (West Sussex)
- Contract: Part Time, averaging 20 hours per week
- Initial Training Period: Full Time until complete, minimum 4 weeks
- Roster: LIT: 7 day coverage between 10:00 and 02:45 (10:00 – 16:00 / 19:30 – 02:30) approximate times
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Responsibilities
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
- Ensuring availability during shift times and arriving for the first shift and staying for the last shift as required
- Standing for long periods of time; working weekends and bank holidays
Qualifications
- A proactive customer approach coupled with passion and ability to support the team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- Effective communication skills, demonstrated through application and assessments
- Live in the local area to be able to get to work and travel home
- Able to make decisions in a customer‑focused manner and carry out instructions effectively
Benefits
In return you will be rewarded with an interesting and varied work schedule, an environment where learning and progression is actively encouraged, and a supportive team. Your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Customer Service Assistant - Platform Assistant, Part Time (LIT) (3478) in Littlehampton employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Platform Assistant, Part Time (LIT) (3478) in Littlehampton
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about delivering outstanding service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you handle difficult situations during the interview.
✨Tip Number 3
Be ready to showcase your passion for helping people. Think of specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive customer approach and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Assistant - Platform Assistant, Part Time (LIT) (3478) in Littlehampton
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, so share any relevant experiences that showcase this passion.
Tailor Your Application: Take a moment to customise your application for the Platform Customer Assistant role. Use keywords from the job description and relate your skills and experiences directly to the responsibilities listed. This will help us see how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for this role. Remember, we’re looking for effective communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a positive impact, so show them you understand what that means!
✨Demonstrate Your Communication Skills
Effective communication is crucial for this position. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable expressing your thoughts and ideas.
✨Show Your Passion for Helping Others
This job is all about helping people, so let your enthusiasm shine through! Share stories that highlight your proactive approach to customer service and how you enjoy making someone's day better. Authenticity goes a long way!
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few challenging situations you've encountered in previous roles and how you handled them. This will show your ability to manage difficult environments effectively.