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For Companies At a Glance
- Tasks: Provide top-notch customer service and ensure a safe, welcoming station environment.
- Company: Join Govia Thameslink Railway, a leader in the transport industry.
- Benefits: Enjoy free travel, discounts, and a supportive learning environment.
- Why this job: Make a difference in customers' journeys while gaining valuable experience.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Flexible shifts with opportunities for growth and progression.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Customer Service Assistant - Platform/Gates (LWS) role at GTR (Govia Thameslink Railway).
Key Information
- Role: 1x Gateline Assistant E/L & 1 x Platform Assistant E/L/N
- Location: Lewes, East Sussex
- Contract: Full Time, averaging 35 hours per week + rostered Sundays
- Roster: Gateline – Early/Late shifts covering between 05:30 – 00:00; Platform: Early/Late/Nights shifts pattern providing 24hr coverage
Responsibilities
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
- Ensuring visible presence and anticipating the needs of customers to meet their expectations.
- Operating safely on the platform, recognising the operational railway risks and working in a safety critical environment.
- Standing for long periods, working weekends and bank holidays as required.
Experience & Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, a role model for others.
- Demonstrable experience of managing customers effectively in difficult environments.
- Effective communication skills, demonstrated in application or assessments.
- Live in the local area and able to travel to the station as required.
- Ability to make customer-focused decisions and carry out instructions effectively.
Benefits
In return, you’ll be rewarded with an interesting and varied work schedule and an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, such as free travel on our network, a privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and more.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Customer Service Assistant - Platform/Gates (LWS) (3317) in Lewes employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Platform/Gates (LWS) (3317) in Lewes
✨Tip Number 1
Get to know the company! Research GTR and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the GTR team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant - Platform/Gates (LWS) (3317) in Lewes
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, especially in tricky situations. Share specific examples that demonstrate your proactive approach!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention the key responsibilities and skills from the job description and explain how you fit the bill. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the key tasks like providing advice, ensuring safety, and promoting services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in challenging situations. Highlight how you managed difficult customers or provided exceptional service, as this is crucial for the role at GTR.
✨Practice Effective Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable expressing your ideas and answering questions.
✨Demonstrate Your Local Knowledge
Living in the local area can be a big plus, so be ready to discuss your familiarity with the station and its surroundings. Mention any relevant experiences that show your connection to the community and how it can enhance your service to customers.