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- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Enjoy free travel, discounts, and a supportive work environment.
- Why this job: Be the face of customer service and make journeys memorable.
- Qualifications: Passion for customer service and effective communication skills.
- Other info: Flexible shifts with opportunities for learning and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Contract: Full Time, averaging 35 hours per week + Sundays.
Roster: Earlies & Lates covering between 05:00 - 23:00 (approx times).
Are you passionate about delivering outstanding customer service? You will often be the first and last person our customers meet on their journey, making this a vital role for ensuring a positive experience for our customers. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Gateline Assistant you will be responsible for:
- Assisting passengers with tickets, including checking them, providing general advice and ensuring the gates work.
- Providing the highest possible standard of advice, information and service to customers.
- Delivering a safe, attractive retail station environment, with general cleaning and de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to shift times, you must live in the local area and have available transport to ensure you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available. This role involves standing for long periods, working weekends and bank holidays.
Experience / Skills:
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service; you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- Effective communication skills; ability to demonstrate this through your application and/or assessments.
- Live in the local area to be able to get to and from work.
- Able to make decisions in a customer-focused manner and carry out instructions effectively.
In return, you will be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You will enjoy great company and industry benefits, as well as the support of a passionate team. Benefits include free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and more.
Customer Service Assistant - Gates (LAC) (3315) in Lancing employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (LAC) (3315) in Lancing
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you handle tricky situations like a pro.
✨Tip Number 3
Be visible and approachable during your interview! Show your enthusiasm for customer service by smiling and maintaining eye contact. Remember, first impressions count, and you want to be remembered as the friendly candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is a big plus for any customer service role.
We think you need these skills to ace Customer Service Assistant - Gates (LAC) (3315) in Lancing
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can be the friendly face our customers remember, so share any relevant experiences that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Gateline Assistant role. Mention your ability to manage customers effectively and your proactive approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure to answer any questions posed in the job description. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a positive impression, so showing your passion for helping others will definitely set you apart.
✨Familiarise Yourself with the Role
Take some time to understand what being a Gateline Assistant involves. Think about the responsibilities listed in the job description and prepare to discuss how your skills align with them. Being able to talk confidently about ticket checking, providing advice, and ensuring safety will show that you're serious about the position.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, especially those involving difficult customers. Practise your responses to common scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the challenges of the role.
✨Show Your Local Knowledge
Since the job requires you to live locally, be prepared to discuss your familiarity with the area and how you'll manage your commute. Mentioning your transport options and understanding of local services can reassure the interviewer that you're reliable and committed to the role.
