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- Tasks: Lead a dynamic team of EUC Support Engineers and Analysts, ensuring top-notch IT support.
- Company: Join GTR, a leading railway company dedicated to excellent customer service and innovation.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a collaborative culture that values your input and fosters career progression.
- Qualifications: 3+ years in leadership, ITILv4 qualified, and strong knowledge of Microsoft products required.
- Other info: Located in East Croydon, this role offers hands-on experience in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the EUC Team Leader (3098) role at GTR (Govia Thameslink Railway)
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Join to apply for the EUC Team Leader (3098) role at GTR (Govia Thameslink Railway)
Exciting opportunity to recruit an EUC Support Team Leader based East Croydon
Principal Accountabilities
- Team leader responsibilities of 4 EUC Support Engineers. 2 MDM Engineers & 2 EUC Analysts
- Manage & maintain Queue Management for the team, ServiceNow is our ITSM tool
- Manage & maintain Joiners, Movers and Leavers (JML)
- Manage & maintain Asset Management of all End User Assets
- Conduct regular 1-2-1\’s with team members and manage their progression and development
- Support the IT Support Manager in building and maintaining our Knowledgebase Space built in SharePoint, identifying improvements to existing process ensuring that with managerial agreement, these improvements are implemented in line with GTR standards
- Provide hands on / remote support to GTR end users as and when required to support the team
- Maintain strong relations with the ServiceDesk Manager, Team Lead and the ServiceDesk team at Go-Ahead Group, supporting and upskilling to maintain the excellent quality of customer service to GTR\’s end users
Experience:-
Skills
The job demands the following blend of experience/knowledge, skills, and behaviours (all are essential, unless otherwise shown and will be assessed by application and/or interview/assessment):
- A minimum of 3 years in a leadership role
- ITILv4 Qualified, Foundation level at a minimum
- A recognised qualification in I.T. – COMPTIA A+, MCSA, MCSE or MCITP
- Logical thinking ability with a solid problem-solving approach
- Superb organisational skills, with the ability to prioritise work
- Excellent communication skills
- Excellent Knowledge of Windows 11
- Excellent cloud architecture knowledge
- Excellent Knowledge of Windows Active Directory/AAD
- Excellent Knowledge of Microsoft 365 (All products, including Exchange, SharePoint, Teams, and Office Suites)
- Excellent Knowledge of Intune
- Excellent Knowledge of Autopilot
- Excellent Knowledge of Microsoft Endpoint Manager
- Technical awareness of IT server infrastructure
Full JD attached
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Travel Arrangements and Truck Transportation
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EUC Team Leader (3098) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Team Leader (3098)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ServiceNow and SharePoint. Being able to discuss your experience with these platforms during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to team development and how you handle performance management.
✨Tip Number 3
Brush up on your knowledge of Windows 11 and Microsoft 365 products, as well as cloud architecture. You might be asked technical questions, so being well-versed in these areas will give you an edge.
✨Tip Number 4
Network with current or former employees of GTR to gain insights into the company culture and expectations. This can help you tailor your responses in the interview and show that you're genuinely interested in the role.
We think you need these skills to ace EUC Team Leader (3098)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leadership roles and IT support. Emphasise your qualifications like ITILv4 and any recognised IT certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the EUC Team Leader role at GTR. Mention specific skills that align with the job description, such as your knowledge of Windows 11 and Microsoft 365.
Showcase Leadership Experience: Provide examples of your leadership experience in your application. Discuss how you've managed teams, supported team members' development, and improved processes in previous roles.
Highlight Problem-Solving Skills: Demonstrate your logical thinking and problem-solving abilities in your application. Include specific instances where you've successfully resolved issues or improved service delivery in an IT environment.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop team members.
✨Familiarise Yourself with ITIL and ServiceNow
Since the role requires knowledge of ITILv4 and ServiceNow, brush up on these frameworks and tools. Be ready to discuss how you've applied ITIL principles in previous roles and how you can leverage ServiceNow for effective queue management.
✨Highlight Technical Expertise
The job demands strong technical knowledge, especially in Windows 11, Microsoft 365, and cloud architecture. Be prepared to discuss your hands-on experience with these technologies and any relevant certifications you hold.
✨Demonstrate Problem-Solving Abilities
Logical thinking and problem-solving are key for this position. Prepare to share specific instances where you've tackled complex issues, detailing your thought process and the outcomes of your actions.
