Customer Service Assistant in East Grinstead

Key Info

Role: Gateline Assistant

Location: East Grinstead, West Sussex

Contract: Full Time, averaging 35 hours per week + Sundays

Roster: EGR – Earlies & Lates covering between 05:00 – 22:00 (approx times)

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Gateline Assistant you can do just that. You are responsible for:

• Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment, with general cleaning, de-icing
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing literature and useful information

Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

This role will involve standing for long periods of time, working weekends and