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- Tasks: Lead and inspire a team of drivers to deliver top-notch service and performance.
- Company: Join GTR, a dynamic railway company focused on safety and customer satisfaction.
- Benefits: Enjoy free travel, generous leave, and a fantastic benefits package.
- Why this job: Make a real impact on customer experience and team engagement in a vibrant environment.
- Qualifications: Strong leadership and communication skills with a passion for people management.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Driver Manager (3144) role at GTR (Govia Thameslink Railway)
GTR is seeking a Driver Manager based at our Bedford Driver Depot
Are you an energetic, passionate and experienced leader who can get the best out of a team of drivers in one of our busy depots? Are you able to lead and manage a designated group of drivers to deliver a high performing workforce in line with GTRs specific standards in safety, performance, and customer service expectations. To be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters.
Can you implement customer service standards that change the culture and raise the professionalism of drivers across GTR. Develop a first-class customer service environment that delivers excellent service to our customers. Enhance the on-board experience for our customers, resulting in repeat business and provision of higher satisfaction results. Drive team performance through excellent engagement and utilise the attendance procedure, improving performance, individual grievance, and the disciplinary procedures as appropriate to ensure fair treatment and improved performance.
Do you possess the following skills?
- Strong people leadership skills
- Strong interpersonal skills with the ability to inspire teams
- Developing and maintaining a professional relationship with Trade Union Representatives
- Effective oral and written communication skills
We\\\’re passionate about having a strong and diverse workforce. We\\\’re looking for enthusiastic individuals with great interpersonal skills from all backgrounds, and particularly encourage women and those from Black, Asian and Minority Ethnic communities to apply.
In Return We Offer You
- Final salary pension scheme
- Free travel on GTR services and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- 25 days\\\’ annual leave plus bank holidays
- Discounted Oyster Card
- GTR offers contractual maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave – all part of our commitment to family friendly policies
- StarHub – our great benefits package which includes many retail, health, travel and leisure discounts and offers
Closing Date will be Friday 19th September 2025 at 23.44
Seniorities
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Travel Arrangements and Truck Transportation
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Driver Manager (3144) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Manager (3144)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current GTR employees on LinkedIn. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Prepare for the interview by researching GTR's values and culture. Think about how your leadership style aligns with their focus on safety and customer service. We want to see you shine as a people-focused manager!
✨Tip Number 3
Practice your communication skills! As a Driver Manager, you'll need to inspire and engage your team. Try mock interviews with friends or family to get comfortable discussing your experience and how you can enhance the on-board experience for customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Driver Manager (3144)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Driver Manager role. Highlight your leadership experience and any relevant skills that match what GTR is looking for. We want to see how you can inspire and manage a team effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with GTR's values. Be sure to mention your commitment to customer service and team performance.
Showcase Your Communication Skills: Effective communication is key in this role. In your application, demonstrate your written communication skills clearly and concisely. We want to see how you can convey important information and engage with your team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the GTR family!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Driver Manager role at GTR. Familiarise yourself with their safety standards, performance metrics, and customer service expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Driver Manager, strong people leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired engagement and improved performance. Be ready to discuss specific situations where you dealt with performance reviews or disciplinary matters.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions. This will showcase your interpersonal skills and ability to maintain professional relationships.
✨Emphasise Customer Service Excellence
GTR is looking for someone who can enhance the customer experience. Prepare to discuss your approach to developing a first-class customer service environment. Share any relevant experiences where you implemented customer service standards that positively impacted team culture and customer satisfaction.
