At a Glance
- Tasks: Deliver outstanding customer service and assist passengers with their journeys.
- Company: Join a dynamic team at Finsbury Park station.
- Benefits: Enjoy free travel, discounts, and comprehensive training.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Sales/Station Assistant GPR - Finsbury Park (3185)
Do you have a passion for customer service? Do you enjoy helping people? As a Sales/ Station Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers meet on their journey, making this a vital role in ensuring their day gets off to the best start. This is a multifunctional role, and you may be required to work across different stations as part of your duties. Due to the shift times, you must live in the local area and have independent transport to ensure you can arrive at stations for early shifts, as there may not always be train services available. All station-based roles may involve standing for long periods of time and working shifts, including weekends and bank holidays.
Responsibilities
- Spend time in the Ticket Office and on the station floor, proactively finding the right ticket for customers, assisting them with their journeys, and delivering excellent customer service to both new and regular passengers.
- Using the latest computer-based ticketing system, you will have direct access to all the information customers may need, while also being able to support colleagues across stations when required.
Requirements / Skills
- A proactive approach coupled with the passion and ability to support and develop your team.
- Exceptional levels of customer service — you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in challenging situations.
- High level of numerical ability.
- Flexibility to work at different stations as required.
- Independent transport to meet shift requirements.
- Effective communicator, with confidence to make customer-focused decisions and carry out instructions efficiently.
In return
In return, you\'ll be rewarded with an interesting and varied work schedule in an environment where learning and progression are actively encouraged. You\'ll enjoy great company and industry benefits, including free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension, comprehensive training, and much more.
Customer Service GPR -Finsbury Park (3185) in City of London employer: GTR (Govia Thameslink Railway)
As a Sales/Station Assistant at Finsbury Park, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. With a strong emphasis on learning opportunities, flexible shift patterns, and generous benefits such as free travel and a final salary pension, this role offers a rewarding career path for those passionate about helping others. Join a supportive team where your contributions are valued and recognised, making every day a fulfilling experience.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service GPR -Finsbury Park (3185) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GTR (Govia Thameslink Railway). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GTR (Govia Thameslink Railway) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service GPR -Finsbury Park (3185) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GTR (Govia Thameslink Railway):Your cover letter is your chance to shine! Tell us why you want to work at GTR (Govia Thameslink Railway) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GTR (Govia Thameslink Railway)!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
