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For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist passengers with their journeys.
- Company: Join a dynamic team at Finsbury Park station.
- Benefits: Enjoy free travel, discounts, and comprehensive training.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Passion for customer service and ability to handle challenging situations.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Sales/Station Assistant GPR – Finsbury Park (3185)
Do you have a passion for customer service? Do you enjoy helping people? As a Sales/ Station Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers meet on their journey, making this a vital role in ensuring their day gets off to the best start. This is a multifunctional role, and you may be required to work across different stations as part of your duties. Due to the shift times, you must live in the local area and have independent transport to ensure you can arrive at stations for early shifts, as there may not always be train services available. All station-based roles may involve standing for long periods of time and working shifts, including weekends and bank holidays.
Responsibilities
- Spend time in the Ticket Office and on the station floor, proactively finding the right ticket for customers, assisting them with their journeys, and delivering excellent customer service to both new and regular passengers.
- Using the latest computer-based ticketing system, you will have direct access to all the information customers may need, while also being able to support colleagues across stations when required.
Requirements / Skills
- A proactive approach coupled with the passion and ability to support and develop your team.
- Exceptional levels of customer service — you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in challenging situations.
- High level of numerical ability.
- Flexibility to work at different stations as required.
- Independent transport to meet shift requirements.
- Effective communicator, with confidence to make customer-focused decisions and carry out instructions efficiently.
In return
In return, you\’ll be rewarded with an interesting and varied work schedule in an environment where learning and progression are actively encouraged. You\’ll enjoy great company and industry benefits, including free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension, comprehensive training, and much more.
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Customer Service GPR -Finsbury Park (3185) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service GPR -Finsbury Park (3185)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations or difficult customers. We all know that being a Sales/Station Assistant means facing challenges, so be ready to showcase your problem-solving skills!
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service roles. Show up looking sharp and professional, as it reflects your commitment to the job and the company’s image.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service GPR -Finsbury Park (3185)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see how you’ve gone above and beyond in previous roles to deliver outstanding customer service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise: When writing your application, keep it clear and to the point. We’re looking for effective communicators, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a great first impression, so show them you understand what that means!
✨Familiarise Yourself with the Role
Take some time to really understand the responsibilities of a Sales/Station Assistant. Think about how your skills align with the job description, especially around managing customer queries and using ticketing systems. Being able to discuss these points will show you're genuinely interested.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle challenging situations with customers. Prepare a few scenarios where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Flexibility and Team Spirit
Since this role involves working across different stations and shifts, highlight your flexibility and willingness to adapt. Share experiences where you've worked as part of a team and supported colleagues, as this will resonate well with their expectations.
