At a Glance
- Tasks: Deliver world-class customer service at St Pancras, assisting customers with tickets and platform duties.
- Company: Join a dynamic team at St Pancras International, known for its exceptional customer service.
- Benefits: Flexible shifts, competitive pay, and the chance to develop your customer service skills.
- Other info: Must live locally and have independent transport for varied shift times.
- Why this job: Be the face of travel, helping people and making their journeys smoother and more enjoyable.
- Qualifications: Strong communication skills, a proactive attitude, and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
Do you have a passion for customer service? Do you enjoy helping people? We currently have an opportunity for a multi-functional Customer Service Assistant (Platform & Ticket Office) to deliver world-class customer service at St Pancras International. These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. As a Customer Service Assistant you must be able to demonstrate a ‘can do’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront.
Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform duties. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer-based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- Due to the shift times, which will vary, you must live in the local area and have available free transport
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Trust to make decisions in a customer focused manner and carry out instructions effectively
- Applicants must be willing to work unsocial and irregular hours, including nights and weekends.
Customer Service Assistant- St Pancras (3528) employer: GTR (Govia Thameslink Railway)
Join our dynamic team at St Pancras International, where we pride ourselves on delivering exceptional customer service in a vibrant and diverse environment. As a Customer Service Assistant, you'll benefit from a supportive work culture that values your contributions and offers opportunities for personal and professional growth. With flexible shift patterns and the chance to engage with a variety of customers daily, this role is perfect for those looking to make a meaningful impact while enjoying the unique atmosphere of one of London's busiest transport hubs.
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- St Pancras (3528)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about delivering a top-notch experience for customers.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in demonstrating your ‘can do’ attitude and how you’d handle tricky situations on the job.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past where you’ve turned a negative customer experience into a positive one. This will highlight your ability to manage customers effectively, even in difficult environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to that world-class customer service we pride ourselves on.
We think you need these skills to ace Customer Service Assistant- St Pancras (3528)
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about providing a top-notch experience for our customers, so share any relevant experiences that showcase this passion.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your skills and experiences without any confusion.
Demonstrate Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information effectively. Use proper grammar and structure your thoughts well to show us you can communicate clearly, both in writing and verbally.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about delivering a world-class experience, so showing your passion for helping people will definitely impress.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've had to manage difficult customers or resolve conflicts. Think of specific examples that highlight your ability to stay calm under pressure and find effective solutions. This will show that you can handle the challenges of the role.
✨Familiarise Yourself with the Role
Take some time to understand the specific duties of a Customer Service Assistant at St Pancras. Knowing about ticketing systems and platform operations will help you answer questions confidently. It also shows that you're genuinely interested in the position and ready to hit the ground running.
✨Be Ready for Shift Work Questions
Since this role involves irregular hours, be prepared to discuss your availability and how you plan to manage working nights and weekends. Highlight your local transport options and reassure them that you can commit to the shift patterns required.
