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- Tasks: Be the friendly face of customer service, assisting and guiding customers on their journey.
- Company: Join Govia Thameslink Railway, a leader in providing safe and reliable transport.
- Benefits: Enjoy free travel, discounts, a pension plan, and ongoing training opportunities.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Positive attitude, excellent communication skills, and ability to stay calm under pressure.
- Other info: Must live locally and have independent transport for early shifts.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service?
Do you enjoy helping people?
We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\’ day.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer\’s journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
We Are Looking For People Who Can Work Clearly And Accurately Under Pressure And Tight Timescales, Think Logically, Literally And Creatively. You Will Need To Possess And Demonstrate The Following
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more. #J-18808-Ljbffr
Customer Service Assistant- St Pancras (3038) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant- St Pancras (3038)
✨Tip Number 1
Familiarise yourself with the specific services and routes offered by Govia Thameslink Railway. Understanding the network will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you articulate your thoughts clearly and confidently, which is crucial for providing excellent customer service.
✨Tip Number 3
Prepare for scenarios where you might need to handle difficult customers or high-pressure situations. Think of examples from your past experiences where you successfully resolved conflicts or provided exceptional service, as these will be valuable to share during interviews.
✨Tip Number 4
Show your flexibility and adaptability by being open to different shift patterns and working conditions. Highlighting your willingness to work weekends, nights, and bank holidays can set you apart from other candidates who may not be as flexible.
We think you need these skills to ace Customer Service Assistant- St Pancras (3038)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and the skills required for the Customer Service Assistant position, such as communication skills and the ability to work under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Include specific examples of how you've provided excellent service or handled challenging situations, as this will resonate with the employer's expectations.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for Govia Thameslink Railway and how your skills align with their values, particularly in providing safety and security to customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide excellent customer service.
✨Demonstrate Calmness Under Pressure
Since the role involves working under pressure, prepare to discuss situations where you successfully managed stress. Highlight your ability to remain composed and think clearly when faced with challenging scenarios.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be ready to showcase your ability to listen actively and respond appropriately to customer needs.
✨Emphasise Flexibility and Adaptability
The job requires a willingness to adapt to changing circumstances. Be prepared to discuss times when you've had to adjust quickly to new situations or challenges, demonstrating your flexibility and positive attitude.