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GTR (Govia Thameslink Railway)

Customer Service Assistant – Platform (PUR) (3107)

Reading Full-Time 24000 - 36000 £ / year (est.) No home office possible

At a Glance

Tasks: Assist passengers with tickets and provide top-notch customer service.
Company: Join GTR, a leading railway company dedicated to excellent customer experiences.
Benefits: Enjoy free travel, discounts, and comprehensive training in a supportive team environment.
Why this job: Be the friendly face that makes customers' journeys memorable while developing your skills.
Qualifications: No prior experience needed, just a passion for helping others and great communication skills.
Other info: Must live locally and be available for various shifts, including weekends.

The predicted salary is between 24000 - 36000 £ per year.

Join to apply for the Customer Service Assistant – Platform (PUR) (3107) role at GTR (Govia Thameslink Railway)

Purley, Surrey

Contract:

Full Time, Averaging 35 hours per week

Roster:

Platform PUR – Early/Late/Nights shifts pattern providing 24hr coverage

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!

Info

Location: Purley, Surrey

Contract: Full Time, Averaging 35 hours per week

Roster: Platform PUR – Early/Late/Nights shifts pattern providing 24hr coverage

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform/Gateline Assistant you can do just that. You are responsible for:

Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
Providing the highest possible standard of advice, information and service to our customers
Delivering a safe, attractive retail station environment, with general cleaning, de-icing
Participating in the safe running of trains and a safe station environment by complying with procedures
Promoting all relevant marketing literature and useful information

These roles may cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

A proactive customer approach coupled with passion and ability to support the team.
Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
Demonstrable experience of managing customers effectively in difficult environments.
An effective communicator and must be able to demonstrate this both through your application and or assessments.
Live in the local area to be able to get to and work and home.
Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other
Industries

Travel Arrangements and Truck Transportation

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