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- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join GTR, a leading railway company dedicated to excellent customer experiences.
- Benefits: Enjoy free travel, discounts, and ongoing training in a supportive team environment.
- Why this job: Be the friendly face that makes customers' journeys memorable while developing your skills.
- Qualifications: No specific experience required, just a passion for helping others and great communication skills.
- Other info: Must live locally and be available for early and late shifts, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
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Leatherhead (Surrey)
Contract:
Full Time, averaging 35 hours per week
Roster:
Earlies & Lates (covering between 05:30 and 01:00 approx)
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!
Key Info
Role: Gateline Assistant
Location: Leatherhead (Surrey)
Contract: Full Time, averaging 35 hours per week
Roster: Earlies & Lates (covering between 05:30 and 01:00 approx)
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Travel Arrangements and Truck Transportation
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Customer Service Assistant - Gates (LHD) (3044) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (LHD) (3044)
✨Tip Number 1
Familiarise yourself with the local area and transport options. Since the role requires you to be available for early and late shifts, knowing the best routes and alternatives will show your commitment and preparedness during the interview.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part in community events where you can interact with people, as this experience will help you showcase your ability to handle various customer situations effectively.
✨Tip Number 3
Research GTR and their values. Understanding their commitment to customer service and safety will allow you to align your answers during the interview, showing that you are a good fit for their team.
✨Tip Number 4
Prepare to discuss how you would handle difficult customer interactions. Think of specific examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving skills and customer focus.
We think you need these skills to ace Customer Service Assistant - Gates (LHD) (3044)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you assisted customers, managed difficult situations, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to the team at GTR. Mention specific skills that align with the job description, such as effective communication and problem-solving abilities.
Showcase Your Local Knowledge: Since the role requires living in the local area, mention your familiarity with Leatherhead and any relevant transport links. This shows your commitment and understanding of the job's requirements.
Prepare for Potential Assessments: Be ready to demonstrate your customer service skills in assessments. Think of examples from past experiences where you provided exceptional service or resolved conflicts effectively.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to outstanding service.
✨Demonstrate Effective Communication Skills
As a Customer Service Assistant, clear communication is key. Prepare to discuss how you handle difficult situations with customers and provide examples of how you've effectively communicated information in the past.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in the role and how you would address them, showcasing your proactive approach to customer service.
✨Know the Company and Its Values
Research GTR and understand their mission and values. Be prepared to explain why you want to work for them specifically and how your personal values align with theirs, which can set you apart from other candidates.