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For Companies At a Glance
- Tasks: Help customers with tickets and provide top-notch service at the station.
- Company: Join a leading transport company dedicated to customer satisfaction.
- Benefits: Enjoy free travel, discounts, and a final salary pension.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Be the friendly face that makes customers' journeys enjoyable and memorable.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key Information
- Location: Coulsdon South, Surrey
- Contract: Full Time, averaging 35 hours per week + Sundays
- Roster: Earlies - there may not always be a train service available. This role involves standing for long periods of time, working weekends and bank holidays.
Responsibilities
- Assisting passengers with tickets, including checking them, providing general advice and ensuring gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning and de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this through application and assessments.
- Local residence to ensure timely arrival.
- Able to make decisions in a customer-focused manner and carry out instructions effectively.
Benefits
- Free travel on our network
- Privilege rate oyster card
- Up to 75% off travel on other train operating companies
- Final salary pension and much more.
Customer Service Assistant - Gates (CDS) (3516) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (CDS) (3516)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to clearly express yourself and listen actively is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled difficult situations with customers. This will demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Assistant - Gates (CDS) (3516)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. We want to see how you can make our customers' day better, so share any relevant experiences that highlight your customer service skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make sure your key skills and experiences stand out!
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Assistant. Highlight your ability to handle difficult situations and your proactive approach to customer service – we love seeing candidates who understand what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle various customer scenarios, especially challenging ones. Think about your past experiences and how they relate to the role.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is crucial. Prepare examples that demonstrate your ability to communicate clearly and effectively with customers. Practise articulating your thoughts in a calm and friendly manner.
✨Demonstrate Proactivity
This role requires a proactive approach to customer service. Think of instances where you took the initiative to solve a problem or improve a situation for a customer. Be ready to share these stories during your interview.
✨Familiarise Yourself with the Company
Research the company and its values. Understand their commitment to customer service and safety. This will help you align your answers with what they are looking for and show that you’re genuinely interested in the role.