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For Companies At a Glance
- Tasks: Respond to customer complaints and enquiries with high-quality service.
- Company: Join GTR, a leading railway company in the UK, dedicated to excellent customer service.
- Benefits: Enjoy free travel for you and your family, 75% off other train services, and a generous leave package.
- Why this job: Be part of a dynamic team, make a real impact, and develop your skills in a fast-paced environment.
- Qualifications: Good GCSEs, A-levels preferred, and a broad understanding of the rail industry required.
- Other info: This is an entry-level, full-time position based in London with hybrid working options.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Relations Advisor (3104) role at GTR (Govia Thameslink Railway)
Join to apply for the Customer Relations Advisor (3104) role at GTR (Govia Thameslink Railway)
We currently looking to recruit a Customer Relations Advisor based at Monument Place , Monument, London
Job Purpose
As the Customer Relations advisor you will deliver timely and high quality responses on behalf of the Executive Team. As part of a small team, the post holder will be responsible primarily for complaints and enquiries on a number of topics and contacts categorised as high value/high impact. All contact handling must be prioritised and dealt with in accordance with committed obligations. To achieve this, the job holder will work closely with the Customer Relations Operations Manager and Head of Customer Relations. The holder will liaise with internal and external colleagues and ensure that any information used in responses is current, up to date and includes positive messages.
If you have the following skills and knowledge, we would love to hear from you:_
Knowledge
Good GCSE\’s (inc. an A or B in English) and ideally educated to ‘A\’ Level – a broad understanding of the rail industry essential and preferably experience of similar work
Skills
- Excellent planning and organisational skills – able to prioritise effectively
- Good communicator – verbal and written (in particular, excellent standard of written English)
- Good team working skills and able to take and follow instruction
- Ability to communicate complex information in an accessible and credible manner
- Able to work to tight deadlines in a fast paced environment
- The ability to work in a sensitive and confidential manner
- Confident with IT and Microsoft Office programmes
- Experience in the transport sector is essential
- Problem solver
What We Can Offer You
- Final salary pension
- Free travel on GTR and sister groups (family included for leisure)
- 75% off travel on other train operating companies (family included)
- Benefits package
- 25 days annual leave
- Hybrid working
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Travel Arrangements and Truck Transportation
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Customer Relations Advisor (3104) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor (3104)
✨Tip Number 1
Familiarise yourself with the rail industry, especially GTR's services and values. Understanding their operations will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling complaints and enquiries effectively, showcasing your ability to communicate complex information clearly.
✨Tip Number 3
Brush up on your problem-solving techniques. Think of examples from your past experiences where you've successfully resolved issues, as this will be crucial in demonstrating your capability during the interview.
✨Tip Number 4
Network with current or former employees of GTR. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Relations Advisor position.
We think you need these skills to ace Customer Relations Advisor (3104)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and the transport sector. Emphasise your communication skills, particularly your written English, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, address why you are interested in the Customer Relations Advisor position at GTR. Mention your understanding of the rail industry and how your skills align with the job requirements.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to solve problems effectively. This could be through past work experiences or specific situations where you successfully handled complaints.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Rail Industry
Familiarise yourself with the rail industry, especially GTR's operations. Understanding the key challenges and customer expectations in this sector will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, excellent verbal and written communication is crucial. Prepare to discuss examples of how you've effectively communicated complex information in previous roles, and practice articulating your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully resolved customer complaints or issues. Highlight your problem-solving skills and how you prioritised tasks to meet tight deadlines, as this will be key in the fast-paced environment of GTR.
✨Prepare for Teamwork Questions
Since you'll be working closely with a small team, expect questions about teamwork and collaboration. Think of examples that showcase your ability to work well with others, follow instructions, and contribute positively to a team dynamic.
