At a Glance
- Tasks: Lead innovative customer communication strategies and ensure timely information delivery.
- Company: Join GTR, a dynamic leader in the rail industry.
- Benefits: Enjoy free travel, discounts, healthcare benefits, and a pension scheme.
- Other info: Diverse workplace welcoming enthusiastic individuals from all backgrounds.
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: Experience in rail industry and project management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy finding new ways to communicate with customers? Here at GTR we are looking for a Customer Information Manager. This is a critical customer communication role intended to ensure that GTR's customers receive timely, accurate and informative information to assist them in their travel plans. Working to continually innovate to improve information provision for our customers will ensure the success of this role.
We are looking for someone who can bring the following to our Customer Information team:
- Experience in the rail industry, particularly with Customer Information Systems and how they integrate.
- Innovative ideas to improve communication effectiveness.
- Project Management experience, including understanding and application of Project Management principles and a track record of delivering projects on time, within scope and budget.
- A hands-on approach with an energetic attitude.
- A personality that thrives in a dynamic environment where no one day is the same.
Key Accountabilities
- Ensure that Control, Stations, Fleet and On-Board Teams have the processes, systems, equipment and tools to provide timely and accurate information.
- Ensure GTR's Passenger Information delivery plan agreed with the ORR is understood and met, identify any changes and share best practice with the wider business.
- Ensure compliance with ORR Passenger License regulatory requirements.
- Involvement in GTR's provision of industry data integration and information flow processes with RDG.
- Act as the key link with our industry partners, in particular with NRCC, RDG & the wider Smarter Information for Smarter Journeys Programme.
- Ensure continual innovation of existing customer information tools, as well as lead the development of new tools.
- Ensure all projects are delivered within scope, time and cost parameters, and look for cost savings on a continual basis.
- Support the management of the relationship with suppliers and proactively evaluate their performance on an ongoing basis.
- Ensure that all customer communications materials meet the industry and regulatory standards.
- Work to support colleagues in the Control, stations and on board as required to ensure all digital and printed information is of optimum quality and used correctly.
We’re passionate about having a diverse workforce. We want enthusiastic individuals with great interpersonal skills from all backgrounds to apply for this position and particularly would like to hear from women and those from Black, Asian and Minority Ethnic (BAME) communities.
In Return, We Can Offer You
- Free travel across the GTR network
- 75% discount on other train services, including the London Underground
- Final salary pension scheme
- Healthcare benefits
Looking for your next inspiring and rewarding opportunity? Please apply!
Customer Information Manager (6 month secondment/FTC) (3286) employer: GTR (Govia Thameslink Railway)
At GTR, we pride ourselves on being an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive benefits package, including free travel across the GTR network and a final salary pension scheme, ensuring that our team members feel valued and supported. Join us in London, where you can make a meaningful impact on customer communication while enjoying a diverse and inclusive workplace culture.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Information Manager (6 month secondment/FTC) (3286)
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those who work at GTR. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your innovative side! Prepare some ideas on how you could improve customer communication at GTR. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 3
Get ready for the interview by brushing up on project management principles. Be ready to share examples of how you've delivered projects on time and within budget – it’s all about that hands-on attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Information Manager (6 month secondment/FTC) (3286)
Some tips for your application 🫡
Show Your Passion for Customer Communication:When writing your application, let us see your enthusiasm for communicating with customers. Share examples of how you've improved customer information in the past and how you can bring innovative ideas to our team.
Highlight Relevant Experience:Make sure to showcase your experience in the rail industry and any work with Customer Information Systems. We want to know how your background aligns with the role, so don’t hold back on those details!
Demonstrate Project Management Skills:Since project management is key for this role, include specific examples of projects you've managed. Talk about how you delivered them on time and within budget, and any challenges you overcame along the way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Information Systems
Make sure you brush up on your knowledge of Customer Information Systems, especially how they integrate within the rail industry. Be ready to discuss specific examples of how you've used these systems in the past and any innovative ideas you have for improving communication effectiveness.
✨Show Off Your Project Management Skills
Prepare to highlight your project management experience. Think of a few projects you've successfully delivered on time and within budget, and be ready to explain the principles you applied. This will show that you can handle the responsibilities of the role effectively.
✨Bring Energy and Enthusiasm
This role requires a hands-on approach and an energetic attitude. During the interview, let your personality shine through! Share stories that demonstrate your ability to thrive in dynamic environments and how you adapt to changing situations.
✨Understand Regulatory Requirements
Familiarise yourself with the ORR Passenger License regulatory requirements and be prepared to discuss how you would ensure compliance. Showing that you understand the importance of these regulations will demonstrate your commitment to maintaining high standards in customer communications.
