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For Companies At a Glance
- Tasks: Keep customer info updated and deliver vital service updates in real-time.
- Company: Join the GTR Control team at Three Bridges Rail Operating Centre.
- Benefits: Full-time role with a dynamic shift pattern and opportunities for growth.
- Why this job: Make a real impact by enhancing customer experience in the rail industry.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Work collaboratively in a fast-paced environment with a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Exciting opportunity to recruit a Customer Ambassador based at Three Bridges Rail Operating Centre. Join our GTR Control team as a Customer Ambassador, the go-to person for delivering real-time information to our customers and staff. With exceptional communication skills and the ability to work under pressure, you\’ll play a crucial role in ensuring our customers and staff receive the train service information they need.
Your role includes keeping our customer information updated in journey planners and station displays by delivering vital service and engineering updates, and acting as the voice of the customer. You will collaborate closely with Train Service Managers to ensure service alterations are made accurately and in a timely manner. You will focus on delivering exceptional customer service and providing clear and consistent information for both internal and external customers.
If you’re ready to embrace this exciting opportunity where you can make a genuine impact, we encourage you to apply today.
Responsibilities
- Keep customer information updated in journey planners and station displays by delivering vital service and engineering updates.
- Act as the voice of the customer and collaborate with Train Service Managers to ensure service alterations are made accurately and in a timely manner.
- Deliver exceptional customer service and provide clear and consistent information to internal and external customers.
Essential
- Excellent analytical and computer skills – using the Microsoft suite and the ability to quickly learn bespoke rail industry systems to monitor, record and improve GTR performance.
- Effectively use the standards, protocols, and systems provided, and always think customer to do the right thing.
- Keeping the customer at the heart of real-time decision-making.
- Strong problem-solving skills, proactive and reactive in resolving issues.
- Excellent communication skills, able to communicate clearly with customers and team members.
- Tenacity and positive attitude; able to work under pressure in rapidly changing environments.
- Personable and friendly; able to work collaboratively in a team while aligning with GTR’s vision.
Shift Pattern
A 19-week rotating roster is in place and alternates between different shift times. Typically, you’ll work a mixture of earlies (0645-1445), lates (1435-2235) and nights (2225-0700) during the week. Within the 19-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours (0700-1900 & 1900-0700).
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Travel Arrangements and Truck Transportation
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Customer Ambassador (1809) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador (1809)
✨Tip Number 1
Get to know the company! Research GTR and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Customer Ambassador.
✨Tip Number 2
Practice your communication skills! As a Customer Ambassador, you'll need to convey information clearly. Try role-playing with friends or family to get comfortable with delivering updates and handling questions under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to make a real impact as a Customer Ambassador.
We think you need these skills to ace Customer Ambassador (1809)
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about delivering clear information, make sure your application reflects your communication skills. Use straightforward language and keep it friendly – we want to see your personality shine through!
Highlight Your Problem-Solving Abilities: We love a proactive approach! In your application, share examples of how you've tackled challenges in the past. This will show us that you can think on your feet and handle pressure like a pro.
Keep the Customer at Heart: Remember, this role is all about the customer. Make sure to emphasise any experience you have in customer service or roles where you’ve had to put the customer first. We want to know how you can make a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Think about how you would handle different scenarios, especially under pressure. Be ready to share examples of how you've provided exceptional service in the past.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Prepare to discuss how your skills align with keeping customer information updated and collaborating with Train Service Managers. Show that you’re not just interested in the role but also understand its importance.
✨Practice Clear Communication
Since communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise and ensuring your answers are easy to understand, just like you would when delivering information to customers.
✨Show Your Problem-Solving Skills
Think of specific examples where you've successfully resolved issues. During the interview, highlight your analytical skills and how you approach problem-solving. This will demonstrate your ability to think on your feet and keep the customer at the heart of decision-making.
