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- Tasks: Lead and develop a high-performing train dispatch team while ensuring safety and productivity.
- Company: Join GTR, a forward-thinking railway company committed to collaboration and safety.
- Benefits: Enjoy free travel, discounts, a pension scheme, and comprehensive training opportunities.
- Other info: Dynamic work environment with excellent career progression and support for qualifications.
- Why this job: Make a real impact in the transport industry while advancing your career.
- Qualifications: Must hold a current train dispatch license and have operational experience.
The predicted salary is between 36000 - 60000 £ per year.
Competency Developer Manager – Train Dispatch (3190)
Join to apply for the Competency Developer Manager – Train Dispatch (3190) role at GTR (Govia Thameslink Railway)
Location: Across GTR Network (Brighton, Balham, Kings Cross)
Contract Type: Permanent
Department: Customer Service Operations
Deadline to Apply: Sunday, 12 October 2025
About The Role
Working with the Area Management team you will develop and maintain a high performing team of train dispatch competent staff within a nominated group through effective application of all Southern competence and policy requirements.
Work with the local management team for the station groups to be a collaborative, on-site and visible team working towards sharing increasing safety and productivity standards.
Further responsible for responding as first line on-call response for operating incidents involving station staff, ensuring the safety of operational personnel and the incident. Undertake initial incident investigations, gather appropriate evidence, initiate alcohol and drugs screening as appropriate and provide associated reports and documentation in accordance with Company Procedures and Rail Group Standards.
Sound Like You? We’re proud to be Fair, Accountable, Collaborative, Transparent, and Open-Minded — and we’re looking for someone who shares these principles. You’ll also feel respected, valued, and safe working here.
What You\’ll Need
Competency
- Able to demonstrate and maintain competence in all station dispatch activities and show an ability to assess other staff in an objective, dispassionate and development-focused manner.
- Able to support other areas of the CD-O team with supporting assessments as and when required.
Qualifications
- Train dispatch competence outside of the Post Qualified period (12 months) with no form of current or live development plan.
- IT skills – basic use of Microsoft Office, Teams and ability to learn other software as required.
- Basic report and email writing skills.
Experience
- Experience of operational role; must be a current train dispatch license holder, and ability to understand thoroughly how to manage the risks associated with dispatch activity and safety management.
- Experience within an operational role for minimum of 12 months.
- Experience or understanding of coaching techniques in some format.
- General Management experience would be preferable.
- Excellent interviewing skills and techniques.
The attainment of qualifications to perform the role fully may be supported for a defined period in your initial employment.
In Addition To a Competitive Package, You\’ll Receive
- Free travel across our network
- A privilege-rate Oyster card for London travel
- Up to 75% discount on journeys with other train operating companies
- A final salary pension scheme
- Comprehensive training and opportunities for career progression
- Access to a range of industry-leading benefits
GTR are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Travel Arrangements and Truck Transportation
Referrals increase your chances of interviewing at GTR (Govia Thameslink Railway) by 2x
Note: This posting may include additional job-related content not essential to the core responsibilities. For full details, refer to the official posting.
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Competency Developer Manager - Train Dispatch (3190) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Competency Developer Manager - Train Dispatch (3190)
✨Tip Number 1
Network like a pro! Reach out to current employees at GTR on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to train dispatch and safety management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills! Be ready to discuss how you've developed others in previous roles. GTR values collaboration, so highlight your experience in building high-performing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GTR family.
We think you need these skills to ace Competency Developer Manager - Train Dispatch (3190)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Competency Developer Manager role. Highlight your relevant experience in train dispatch and any coaching techniques you've used. We want to see how you fit into our values of being Fair, Accountable, Collaborative, Transparent, and Open-Minded.
Showcase Your Skills: Don’t forget to mention your IT skills and any experience with Microsoft Office or Teams. If you’ve got basic report writing skills, let us know! We’re looking for someone who can communicate effectively, so make sure to demonstrate that in your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon unless it’s necessary for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Competencies
Make sure you’re well-versed in train dispatch activities and the competencies required for the role. Brush up on your knowledge of safety management and operational risks, as these will likely come up during the interview.
✨Showcase Your Coaching Skills
Since the role involves assessing and developing staff, be prepared to discuss your experience with coaching techniques. Share specific examples of how you've successfully trained or mentored others in the past.
✨Familiarise Yourself with GTR Values
GTR values fairness, accountability, collaboration, transparency, and open-mindedness. Think about how you embody these principles in your work and be ready to share relevant experiences that demonstrate your alignment with their culture.
✨Prepare for Incident Management Scenarios
Given the responsibility for responding to operational incidents, consider potential scenarios you might face. Be ready to discuss how you would handle these situations, focusing on safety and effective communication.