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- Tasks: Provide top-notch customer service and ensure a safe, welcoming station environment.
- Company: Join a leading transport company with a focus on customer satisfaction.
- Benefits: Enjoy free travel, discounts, a pension plan, and opportunities for growth.
- Other info: Flexible shifts with a chance to learn and progress in your career.
- Why this job: Be part of a dynamic team that makes a real difference in customers' journeys.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Location: Clapham Junction
Contract: Full‑time, 35 hours per week + rostered Sundays. The role covers 24‑hour operation including early, late and night shifts. Candidates must live in the local area and have reliable transport to attend all shifts, even when no train service is running.
Key Responsibilities:
- Provide the highest standard of advice, information and service to customers.
- Deliver a safe, attractive retail station environment.
- Participate in the safe running of trains and the station environment by complying with procedures.
- Promote all relevant marketing literature and useful information.
- Be visible and anticipate customers’ needs at all times.
- Stand for long periods, work weekends and bank holidays.
- Operate in a safety‑critical environment due to direct involvement with operational railway activity.
Qualifications & Experience:
- Proactive customer‑centric approach, passion and ability to support the team.
- Exceptional levels of customer service delivered consistently.
- Experience managing customers effectively in difficult environments.
- Effective communication skills demonstrated through application and assessments.
- Residency in the local area to enable travel to and from the station.
- Decisive, customer‑focused, able to carry out instructions efficiently.
Benefits:
- Free travel on the network, privilege rate Oyster card, up to 75% off travel on other TOCs, final‑salary pension and additional benefits.
- Learning and progression are actively encouraged.
Application Notice: We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Customer Service Assistant - Platform (CLJ/Metro) (3485) in Clapham employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Platform (CLJ/Metro) (3485) in Clapham
✨Tip Number 1
Get to know the company! Research their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take on the challenge of providing top-notch customer service.
We think you need these skills to ace Customer Service Assistant - Platform (CLJ/Metro) (3485) in Clapham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Assistant. We want to see how you can bring that proactive, customer-centric approach to our team!
Show Off Your Communication Skills: Effective communication is key in this role, so don’t hold back! Use your written application to demonstrate your ability to convey information clearly and concisely. We love seeing candidates who can express themselves well.
Highlight Relevant Experience: If you've got experience managing customers in tricky situations, make sure to mention it! We’re looking for those exceptional levels of customer service, so share any stories that showcase your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the key tasks like providing advice and information to customers, and promoting marketing literature. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service, especially in challenging situations. Think about how you can relate these experiences to the specific requirements of the job, such as managing customers effectively in a busy station environment.
✨Demonstrate Your Local Knowledge
Since candidates must live in the local area, be ready to discuss your familiarity with Clapham Junction and its surroundings. Mention any relevant transport links or local insights that could enhance your ability to assist customers and navigate the station efficiently.
✨Prepare for Safety Scenarios
Given the safety-critical nature of the role, think about how you would handle various safety scenarios. Be prepared to discuss how you would comply with procedures and ensure a safe environment for both customers and staff. This shows that you take safety seriously and are ready for the demands of the job.