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- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join a dynamic team at a leading transport company in Brighton.
- Benefits: Enjoy free travel, discounts, and a supportive work environment.
- Other info: Flexible shifts with opportunities for learning and career growth.
- Why this job: Be the face of customer service and make a difference in people's journeys.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Brighton Contract: Full Time, averaging 35 hours per week + Sundays
Roster: Earliest, Lates & Nights providing 24hr coverage
Role: Gateline Assistant
Location: Brighton
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key Responsibilities- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Customer Service Assistant - Gates (BTN) (3477) in Brighton employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (BTN) (3477) in Brighton
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be a pro at talking to people. Role-play with friends or family to get comfortable handling different customer scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you're serious about the role and respect the company’s image.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Assistant - Gates (BTN) (3477) in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, as this is key to the role!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experience and skills, so we can easily see how you fit the bill for the Customer Service Assistant position.
Demonstrate Your Communication Skills: Since effective communication is crucial, make sure your application reflects this. Use proper grammar and structure, and don’t hesitate to showcase any relevant experiences where you’ve successfully managed customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've helped customers in the past, especially in challenging situations. This will show your passion for helping people and your ability to manage difficult environments.
✨Familiarise Yourself with the Role
Take some time to understand the specific responsibilities of a Gateline Assistant. Think about how you would assist passengers with tickets and provide information. Being able to discuss these tasks confidently will demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Prepare to highlight your effective communication skills during the interview. Practice answering questions clearly and concisely, and think of scenarios where you've successfully communicated with customers or team members. This is crucial for a role that involves constant interaction.
✨Be Ready for Shift Work Questions
Since this role involves various shifts, be prepared to discuss your availability and how you plan to manage transport to the station. Showing that you have thought this through will reassure the interviewer that you're committed and reliable.