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- Tasks: Help customers and create a welcoming environment at the station.
- Company: Join Govia Thameslink Railway, a leader in customer service.
- Benefits: Enjoy free travel, comprehensive training, and great discounts.
- Why this job: Make a difference by providing outstanding service and support.
- Qualifications: Positive attitude, excellent communication, and ability to stay calm under pressure.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 13 - 16 £ per hour.
Platform – Multiple Part‑Time Opportunities Available
Work Hours:
- Saturday and Sunday: 06:15 – 14:45 (17 hours per week – 2 × 8.5‑hour shifts)
- Saturday and Sunday: 14:45 – 23:15 (17 hours per week – 2 × 8.5‑hour shifts)
Do you enjoy helping people? We are looking for talented individuals passionate about delivering outstanding customer service. You will often be the first point of contact for customers and play a vital role in shaping their journey. Key to this role is being visible, proactive, and anticipating customer needs to exceed expectations. You will provide a warm, polite, and professional greeting at all times, helping to create a safe, secure, and welcoming environment while protecting revenue for Govia Thameslink Railway.
Your duties fall into four main areas: customer service, revenue protection, security, and information provision. This is a fast‑paced environment where you may be required to work under pressure, particularly during busy periods. Maintaining high standards of courtesy, professionalism, and proactive assistance is essential at all times.
Key Skills & Qualifications:
- A positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- The ability to remain calm under pressure
- Flexibility and willingness to adapt to change
- Professionalism at all times
Additional Requirements:
These roles operate across a 24‑hour service. Due to shift times, you must live locally and have independent transport to ensure you can arrive early when train services may not be available. Station‑based roles may involve standing for long periods and working weekends, nights, and bank holidays.
Benefits:
In return, you will receive an interesting and varied work schedule in an environment where learning and progression are actively encouraged. Benefits include comprehensive training, free travel on our network, a privilege‑rate Oyster card, up to 75% off travel on other train operating companies, a final salary pension, and additional industry benefits.
Customer Service Station Assistant - Biggleswade Platform (3356) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Station Assistant - Biggleswade Platform (3356)
✨Tip Number 1
Get to know the company! Research Govia Thameslink Railway and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be proactive during your interview! Think of ways you can exceed customer expectations and share those ideas. Show them that you’re not just looking to fill a position but are eager to contribute positively to the customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Station Assistant - Biggleswade Platform (3356)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping people! Share any experiences where you've gone above and beyond to assist customers. This will show us that you're the right fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Remember, we want to see how you can contribute to our customer service excellence!
Highlight Your Flexibility: Since this role involves working weekends and potentially long hours, mention your availability and willingness to adapt. We’re looking for team players who can handle a fast-paced environment, so let us know how you can fit into our schedule.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Station Assistant. Familiarise yourself with the importance of customer service, revenue protection, and maintaining security. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice how you articulate your thoughts clearly and confidently. Think of examples from your past experiences where you’ve successfully helped customers or resolved issues. This will showcase your ability to connect with people effectively.
✨Stay Calm Under Pressure
The job can be fast-paced, so prepare for questions about how you handle stressful situations. Share specific instances where you remained composed and provided excellent service during busy times. This will highlight your ability to thrive in a challenging environment.
✨Be Proactive and Positive
Demonstrate your proactive attitude by discussing how you anticipate customer needs. Think of ways you can exceed expectations and create a welcoming atmosphere. A positive mindset will resonate well with the interviewers, showing that you’re the right fit for their team.