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- Tasks: Deliver exceptional customer service at stations and onboard trains while ensuring safety.
- Company: Leading railway company with a commitment to customer satisfaction.
- Benefits: Training, travel discounts, and opportunities for professional growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a positive attitude required.
- Other info: Flexible shifts and local residence needed for easy transport.
The predicted salary is between 30000 - 42000 £ per year.
A leading railway company seeks a passionate RCO/Gateline Assistant to deliver exceptional customer service at stations and onboard trains.
Responsibilities include:
- Ensuring safety
- Providing information while working under pressure
Candidates must demonstrate:
- Excellent communication skills
- A positive attitude
The role requires flexibility for various shifts, as well as residence in the local area for transport.
Benefits include training and travel discounts. Join a supportive team committed to your professional growth.
Customer Experience & Revenue Protection Officer in Bedford employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Revenue Protection Officer in Bedford
✨Tip Number 1
Get to know the company! Research their values and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and positively during interviews.
✨Tip Number 3
Be flexible with your availability. The job requires various shifts, so showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Customer Experience & Revenue Protection Officer in Bedford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering exceptional experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Experience & Revenue Protection Officer. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and long-winded sentences; instead, focus on clear communication that showcases your skills and experience effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Company Inside Out
Before your interview, do some research on the railway company. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience & Revenue Protection Officer, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or handled difficult situations. This will demonstrate your ability to thrive under pressure.
✨Emphasise Your Flexibility
Since the role requires flexibility for various shifts, be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in dynamic environments. This shows you're ready to meet the demands of the job.
✨Bring a Positive Attitude
A positive attitude can make all the difference in customer service roles. During the interview, maintain a friendly demeanour and express your enthusiasm for helping others. This will resonate well with the interviewers and align with the company's commitment to exceptional service.
