At a Glance
- Tasks: Deliver top-notch customer service and manage ticket office duties at St Pancras International.
- Company: Join GTR, a leading railway company with a focus on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a vibrant environment.
- Other info: Must be able to work nights and weekends; local applicants preferred.
- Why this job: Be part of a dynamic team and make travel easier for everyone.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 € per year.
GTR (Govia Thameslink Railway) is seeking a Customer Service Assistant for St Pancras International. The role involves delivering exceptional customer service while managing ticket office and platform duties on a shift basis.
You should demonstrate strong customer care, a proactive attitude, and excellent communication skills. Applicants must be able to work unsocial hours including nights and weekends, and live locally with reliable transport for shifts.
24/7 Station Customer Service & Ticket Agent employer: GTR (Govia Thameslink Railway)
Govia Thameslink Railway is an outstanding employer that prioritises exceptional customer service and employee satisfaction. With a vibrant work culture at St Pancras International, employees benefit from flexible shift patterns, comprehensive training, and opportunities for career advancement within the railway industry. Join us to be part of a dedicated team that values your contributions and supports your professional growth in a dynamic environment.
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Station Customer Service & Ticket Agent
✨Tip Number 1
Get to know the company! Research GTR and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready for those unsocial hours! Make sure you can demonstrate your flexibility and willingness to work nights and weekends. Share any previous experiences where you've successfully managed similar shifts.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and tech-savvy, which is a great trait for a Customer Service Assistant.
We think you need these skills to ace 24/7 Station Customer Service & Ticket Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Tailor Your Application:Don’t just send a generic application! We love it when you customise your CV and cover letter to match the role. Mention specific duties from the job description that excite you.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Be ready to discuss how you would handle difficult situations or complaints, as this role is all about delivering exceptional service.
✨Show Off Your Communication Skills
Practice clear and concise communication. During the interview, make sure to articulate your thoughts well. Use examples from past experiences where you successfully communicated with customers or resolved issues.
✨Demonstrate Your Flexibility
Since the job requires working unsocial hours, be prepared to discuss your availability. Highlight any previous experience working shifts or in roles that required flexibility, showing that you can adapt to the demands of the job.
✨Research GTR and St Pancras International
Familiarise yourself with GTR and the specific environment of St Pancras International. Knowing about their services and values will help you tailor your answers and show genuine interest in the role.
