At a Glance
- Tasks: Provide expert support for Sage 200 and related products, resolving client issues efficiently.
- Company: Join a dynamic team delivering top-notch ERP solutions across the UK.
- Benefits: Enjoy 30 days annual leave, hybrid working, and a company pension scheme.
- Other info: Great career growth opportunities and a collaborative work environment.
- Why this job: Make a real impact by helping clients succeed with innovative ERP solutions.
- Qualifications: 3+ years in Sage 200 support and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Join a dynamic and collaborative support team delivering quality ERP solutions to clients across the UK. This is an exciting opportunity for a seasoned Sage 200 professional to play a pivotal role in client success, technical troubleshooting, and continuous improvement.
Role Overview
As a Sage 200 Support Consultant, you’ll be the first point of contact for client support queries, delivering expert application and technical assistance via helpdesk, phone, and email. You’ll work across a range of industries, supporting Sage 200 and associated products such as Sicon and Draycir, ensuring timely resolution and exceptional customer satisfaction.
This full-time role offers hybrid flexibility from UK-based offices or fully remote working within the UK.
Key Responsibilities
• Provide application and technical support for Sage 200, Sicon, and related products
• Investigate, troubleshoot, and resolve client issues or escalate where necessary
• Maintain accurate ticket records and deliver against SLAs
• Act as an escalation point for Sage 200 and Sicon-related queries
• Identify trends in support incidents and report to the Service Delivery Manager
• Collaborate with project teams to ensure smooth client onboarding and knowledge transfer
• Refer advisory requests to account management or consultancy teams
• Continuously develop product knowledge and maintain relevant certifications
Essential Experience
• 3+ years in a support role with Sage 200 and Sicon (Financials and Commercials modules)
• Confident applying data fixes and navigating ticket management systems
• Strong technical aptitude and problem-solving skills
• Proven team collaboration experience
• Valid Right to Work in the UK
Desirable Skills
• ITIL Foundation or similar professional IT certifications
• Sage 200 Financials and Commercials accreditations
• Experience with Sage CRM and/or Sage 50
Benefits & Perks
• 30 days annual leave + 8 bank holidays
• 1 additional day off for your birthday
• Hybrid working options
• Company pension scheme
• Cycle to Work Scheme
• IT Purchase Scheme
• Employee Assistance Programme
Sage 200 Support Consultant in London employer: GTP Tech Recruitment
Join a forward-thinking company that values collaboration and innovation, offering a supportive environment for Sage 200 Support Consultants. With hybrid working options and a comprehensive benefits package including generous annual leave, a pension scheme, and opportunities for professional development, this role is perfect for those seeking to make a meaningful impact while enjoying a healthy work-life balance. Embrace the chance to grow your expertise in a dynamic team dedicated to client success across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GTP Tech Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GTP Tech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GTP Tech Recruitment!
✨Direct Apply to GTP Tech Recruitment
Let's not forget to apply directly through the GTP Tech Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Sage 200 Support Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GTP Tech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GTP Tech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GTP Tech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
