At a Glance
- Tasks: Support customers through their moving journey and handle enquiries with professionalism.
- Company: Burke Bros Moving Group, a well-established removals and relocation company.
- Benefits: Earn while you learn, gain a recognised qualification, and receive hands-on training.
- Other info: Join a friendly team and enjoy excellent support throughout your apprenticeship.
- Why this job: Kickstart your career in customer service and make a real difference in people's lives.
- Qualifications: Good communication skills and a positive attitude; GCSE Maths and English preferred.
The predicted salary is between 15000 - 20000 £ per year.
Do you enjoy helping people and making a stressful situation feel that little bit easier? Moving home, relocating overseas or organising business removals can be a big moment for customers, and great customer service makes all the difference. At Burke Bros Moving Group, you’ll learn how to support customers through every stage of their moving journey. This is a fantastic opportunity to start a career in customer service within a well-established removals, storage and relocation company based in Wolverhampton.
About The Role
- Customer Service Practitioner Level 2
- Monday – Friday 9am – 5pm
- Minimum Apprenticeship Wage
As a Customer Service Apprentice, you will be part of the team supporting customers with enquiries for home removals, commercial moves, international removals, storage and related services. You’ll learn how to communicate professionally with customers, understand their needs, provide accurate information, book appointments and work closely with internal teams to help deliver a smooth and reliable service. This role is ideal for someone who is confident speaking to people, organised, eager to learn and keen to build a long‑term career in customer service, sales support, removals, logistics or operations.
Key Responsibilities
- Act as a first point of contact for customers
- Support customers with questions about removals, storage and relocation services
- Book moving surveys, call‑backs and customer appointments
- Gather accurate customer information and update internal systems
- Provide clear and professional communication throughout the customer journey
- Support the sales and operations teams with quotes, bookings and follow‑ups
- Liaise with colleagues to help resolve customer queries quickly and effectively
- Help ensure customers receive a friendly, reliable and professional service
- Handle customer feedback and complaints in a calm and helpful manner
- Build strong working relationships with customers and the wider team
What You’ll Learn
- Customer service and professional communication
- Handling phone calls, emails and online enquiries
- Understanding customer needs and providing the right support
- Managing customer expectations during the moving process
- Problem‑solving and dealing with challenging situations
- Using business systems and keeping accurate records
- Working as part of a busy office and operations team
- Commercial awareness within a removals and relocation business
- Time management, organisation and prioritising tasks
- Taking ownership of your own development and performance
About You
We are looking for someone who is keen to start their career and learn from an experienced team. You Should Be:
- Friendly, polite and confident when speaking to customers
- Organised and able to manage different tasks
- A good communicator, both written and verbal
- Willing to learn and take feedback
- Reliable, professional and punctual
- Comfortable using computers and learning new systems
- Able to work well as part of a team
- Calm under pressure and able to deal with customer queries professionally
Essential Skills
- Good communication skills
- A positive attitude and willingness to learn
- Good attention to detail
- Basic IT skills
- Able to work in a customer‑focused environment
- GCSE Maths and English preferred, or willingness to work towards these if required
Benefits
- Full‑time paid employment while gaining a recognised qualification
- Hands‑on training within an established removals and relocation company
- Support from experienced colleagues throughout your apprenticeship
- Opportunity to build a career in customer service, sales support or operations
- Learn valuable skills that can be used across a wide range of industries
- Be part of a friendly team helping customers through an important stage in their lives
Applications will be considered as they are received and therefore adverts may close early due to high volume. Are you ready to become an apprentice and start learning and earning? Apply now.
Customer Service Apprentice - Wolverhampton employer: GTG Training
At Burke Bros Moving Group, we pride ourselves on being an excellent employer that values the growth and development of our team members. As a Customer Service Apprentice in Wolverhampton, you'll receive hands-on training and support from experienced colleagues while working in a friendly and professional environment. With opportunities to build a rewarding career in customer service and related fields, you will play a vital role in helping customers navigate significant life changes with ease.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice - Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Burke Bros Moving Group. Understand their services and values so you can show them you're genuinely interested in helping customers during their moving journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will help you feel more confident when speaking to customers and handling their queries.
✨Tip Number 3
Show your eagerness to learn! During your interview, express your willingness to take feedback and grow within the company. Employers love candidates who are keen to develop their skills and build a long-term career.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this apprenticeship. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Apprentice - Wolverhampton
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you’re excited about helping people and making their moving experience smoother!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Mention any previous customer service roles or situations where you've helped others, as this will resonate with us.
Be Professional Yet Friendly:While we love a casual vibe, remember to keep your language professional. Show us your friendly side, but also demonstrate that you can communicate effectively and clearly, just like you would with customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at GTG Training
✨Know the Company
Before your interview, take some time to research Burke Bros Moving Group. Understand their services, values, and what makes them stand out in the removals and relocation industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Service Apprentice, you'll need to communicate effectively with customers. Practice answering common interview questions clearly and professionally. You might even want to role-play with a friend to get comfortable speaking about your experiences and how you can help customers during their moving journey.
✨Show Your Problem-Solving Skills
Think of examples from your past where you've successfully resolved issues or helped someone in a stressful situation. During the interview, share these stories to demonstrate your ability to handle customer queries calmly and effectively, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask questions about the apprenticeship and the team you'll be working with. This shows your enthusiasm for the position and helps you understand if it's the right fit for you. Consider asking about the training process or how success is measured in the role.
