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- Tasks: Provide exceptional customer service and support customers with their vehicle needs.
- Company: Join a leading automotive company with a focus on innovation and sustainability.
- Benefits: Earn while you learn, with clear career progression and cutting-edge training.
- Other info: Dynamic apprenticeship with opportunities for personal and professional growth.
- Why this job: Kickstart your career in the automotive industry and make a real impact.
- Qualifications: GCSE Level 5 in Maths and English preferred; eagerness to learn is essential.
The predicted salary is between 16640 - 16640 £ per year.
Location: RH Commercial Vehicles - Leicester
Contract Type: Apprenticeship
Salary: From £8.00 an hour (40 hours a week)
Level: Customer Service Practitioner Level 2
Duration: Typically 15 months
Do you thrive on providing exceptional customer experiences? If you answered YES, then buckle up, because this is the perfect opportunity for you! Embark on a journey that combines your love for cars with the art of customer service. Learn the ins and outs of the automotive industry while honing your communication and problem‑solving skills. Learn to understand customers' needs, provide tailored solutions, and leave them with a smile on their faces. This isn't just a job – it's a stepping‑stone to a rewarding career. Many of our apprentices can go on to become a Service Advisor or Sales Executive and even Sales or Aftersales Managers!
About The Role
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish. Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.
Key Responsibilities
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
What You’ll Learn
- The full customer journey and how to manage customer expectations effectively
- Professional communication skills, both verbal and written
- Techniques for resolving complaints and handling escalated queries
- How to use industry IT systems and digital tools
- The impact of customer service on business performance
- Commercial awareness and how to make cost‑conscious decisions
- Regulatory knowledge and industry best practices
- Communicate effectively with colleagues and customers
- Behave following the values of the company and the brand
- Operate as an effective team member
- Taking responsibility when needed and being honest and accountable
- Take personal ownership to improve own performance
- Understand how the business works from an operational perspective and demonstrate commercial awareness
Benefits
Join us on our Renaulution and you will become an essential part of the future in sustainable mobility and will experience the following benefits:
- Pride and status associated by working with one of the world’s largest and most innovative car manufacturers
- Full time paid employment at a Renault Dealership, with a clear career progression pathway
- Cutting edge training programme with exclusive use digital resources
- Regular workplace development and assessment by your employer to achieve the required 20% off the job training hours
- Continuous professional development of essential knowledge, behaviours and communication skills
- Regular Renault Training Team support and reviews to ensure progression and personal wellbeing
Essential Skills
We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn. You’ll need to be someone who stands out from the crowd, who challenges preconceptions, is forward thinking and eager to learn. Our apprentices are integral to our business. You are able to prioritise and work to timelines. A willingness to work in a customer focused environment using your own initiative. A full UK Driving licence is preferred but not essential. You must have or expect to gain GCSE Level 5 or above in Maths and English. If you are working towards these qualifications, please state this in your application.
Are you ready to become an apprentice and start learning and earning? Apply now.
Customer Service Advisor Apprentice - Leicester employer: GTG Training
Contact Detail:
GTG Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprentice - Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RH Commercial Vehicles. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries during the interview.
✨Tip Number 3
Show off your passion for cars! If you love the automotive industry, let that enthusiasm shine through. Share any relevant experiences or knowledge you have about vehicles, as it can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor Apprentice - Leicester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the automotive industry! Share any relevant experiences or interests that highlight why you’re excited about this role.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to know how you can meet our needs and contribute to the team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily understand your message and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at GTG Training
✨Know Your Stuff
Before the interview, make sure you research RH Commercial Vehicles and their customer service approach. Familiarise yourself with their products and services, especially in the automotive sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor Apprentice, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively resolved customer queries or handled complaints in the past, as this will demonstrate your problem-solving abilities.
✨Demonstrate Your Passion for Customer Service
During the interview, express your enthusiasm for providing exceptional customer experiences. Share any relevant experiences where you went above and beyond for a customer, whether in a previous job or a personal situation. This will highlight your commitment to the role and the values of the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, career progression opportunities, or how the team collaborates to enhance customer experience. This shows that you're proactive and genuinely interested in growing within the company.