At a Glance
- Tasks: Assist customers, manage stock, and process sales transactions while learning the ropes.
- Company: Join Crawford's Group, a supportive team with a focus on growth.
- Benefits: Earn while you learn with a competitive wage, bonuses, and 22 days holiday.
- Other info: Enjoy clear progression opportunities and ongoing training in a dynamic environment.
- Why this job: Kickstart your career in the automotive industry with hands-on experience and mentorship.
- Qualifications: 5 GCSEs at Grade 4/C or above, including English and Maths.
The predicted salary is between 15000 - 20000 £ per year.
Location: Billingshurst, West Sussex RH14 9HZ
Hours: Monday to Friday 8am - 5pm (overtime as required and alternate Saturdays as agreed)
Apprenticeship Level: Level 2 Trade Supplier
Qualification Duration: 15 months (including End Point Assessment)
About the Apprenticeship: This 15-month apprenticeship programme, delivered in partnership with GTG, is designed to develop the skills and knowledge needed to become a successful Parts Advisor. You’ll gain hands-on experience across all areas of the business, learning how to deliver outstanding customer service along with the upsell of key components and accessories, warehouse management, stock control, process orders, and support workshop operations. This is a fantastic opportunity to build a long-term career in this industry, with real opportunities for progression within the company upon successful completion.
Key Responsibilities:
- Assist customers & sales
- Provide accurate quotes and product information
- Handle customer queries and resolve issues effectively
- Process sales transactions, invoices, credits, and returns
- Support stock control, including ordering and stock checks
- Work closely with colleagues across the business
- Maintain up-to-date product knowledge
- Warehouse management
What We Offer:
- Apprenticeship Minimum Wage + performance-related bonus scheme
- Full-time employment with Crawford's Group
- A recognised Level 2 Trade Supplier qualification
- Ongoing training, mentorship, and career development
- Clear opportunities for progression within the business
- Hands-on experience
- 22 days holiday plus bank holidays
- Company Healthcare Scheme
Entry Requirements:
- Minimum of 5 GCSEs (Grade 4/C or above), including English and Maths
About You:
- Is motivated, reliable, and eager to learn
- Has a genuine interest in the industry
- Enjoys working as part of a team
- Has strong communication skills (face-to-face and telephone)
- Has good attention to detail, especially when handling part numbers
- Is comfortable using IT systems and willing to learn new processes
- Takes pride in delivering excellent customer service
Parts Advisor Apprentice - Trade Supplier Level 2 - Billingshurst, West Sussex employer: GTG Training
Crawford's Group is an exceptional employer located in Billingshurst, West Sussex, offering a supportive work culture that prioritises employee growth and development. As a Parts Advisor Apprentice, you will benefit from hands-on experience, ongoing training, and a clear pathway for career progression, all while enjoying competitive pay and a performance-related bonus scheme. With 22 days of holiday plus bank holidays and a comprehensive healthcare scheme, Crawford's Group is committed to fostering a rewarding and fulfilling work environment for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor Apprentice - Trade Supplier Level 2 - Billingshurst, West Sussex
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like GTG Training.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like GTG Training. It’s all about getting your name out there and showing you’re keen to learn!
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at GTG Training.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join GTG Training and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at GTG Training
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by GTG Training. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at GTG Training will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
