At a Glance
- Tasks: Provide exceptional customer service and support for vehicle enquiries.
- Company: Join a leading automotive company with a focus on innovation.
- Benefits: Earn while you learn, with career progression and cutting-edge training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Kickstart your career in the automotive industry and make customers smile.
- Qualifications: GCSE Level 5 in Maths and English preferred; passion for learning essential.
The predicted salary is between 16640 - 16640 € per year.
Location: RH Commercial Vehicles - Leicester
Salary: From £8.00 an hour (40 hours a week)
Duration: Typically 15 months
Do you thrive on providing exceptional customer experiences? If you answered YES, then buckle up, because this is the perfect opportunity for you! Embark on a journey that combines your love for cars with the art of customer service. Learn the ins and outs of the automotive industry while honing your communication and problem-solving skills. Learn to understand customers' needs, provide tailored solutions, and leave them with a smile on their faces. This isn't just a job – it's a stepping-stone to a rewarding career. Many of our apprentices can go on to become a Service Advisor or Sales Executive and even Sales or Aftersales Managers!
About the role
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.
Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.
Key Responsibilities
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
What you'll learn
- The full customer journey and how to manage customer expectations effectively
- Professional communication skills, both verbal and written
- Techniques for resolving complaints and handling escalated queries
- How to use industry IT systems and digital tools
- The impact of customer service on business performance
- Commercial awareness and how to make cost-conscious decisions
- Regulatory knowledge and industry best practices
- Communicate effectively with colleagues and customers
- Behave following the values of the company and the brand
- Operate as an effective team member
- Taking responsibility when needed and being honest and accountable
- Take personal ownership to improve own performance
- Understand how the business works from an operational perspective and demonstrate commercial awareness
Join us on our Renaulution and you will become an essential part of the future in sustainable mobility and will experience the following benefits:
- Pride and status associated by working with one of the world’s largest and most innovative car manufacturers
- Full time paid employment at a Renault Dealership, with a clear career progression pathway
- Cutting edge training programme with exclusive use digital resources
- Regular workplace development and assessment by your employer to achieve the required 20% off the job training hours
- Continuous professional development of essential knowledge, behaviours and communication skills
- Regular Renault Training Team support and reviews to ensure progression and personal wellbeing
We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn. You’ll need to be someone who stands out from the crowd, who challenges preconceptions, is forward thinking and eager to learn. Our apprentices are integral to our business. You are able to prioritise and work to timelines. A willingness to work in a customer focused environment using your own initiative. A full UK Driving licence is preferred but not essential. You must have or expect to gain GCSE Level 5 or above in Maths and English. If you are working towards these qualifications, please state this in your application.
Applications will be considered as they are received and therefore adverts may close early due to high volume. Apply now.
Customer Service Advisor Apprentice - Leicester employer: GTG Training Limited
At RH Commercial Vehicles in Leicester, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. As a Customer Service Advisor Apprentice, you'll not only receive competitive pay but also benefit from a comprehensive training programme and clear career progression opportunities within one of the world's leading automotive brands. Join us to embark on a rewarding journey where your contributions are valued, and you can truly make a difference in customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprentice - Leicester
✨Tip Number 1
Get to know the company! Research RH Commercial Vehicles and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with friends or family to get comfortable handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor Apprentice - Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service:Let us know why you love providing exceptional customer experiences! Share any relevant experiences or skills that highlight your enthusiasm for helping others. This is your chance to shine!
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'communication skills' and 'problem-solving', to show us you understand what we're looking for.
Be Honest About Your Qualifications:If you're working towards your GCSEs in Maths and English, don't forget to mention it! We appreciate transparency and want to see your commitment to learning and growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at GTG Training Limited
✨Know Your Stuff
Before the interview, make sure you research the company and the automotive industry. Understand their values, products, and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor Apprentice, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past experiences, whether in school or previous jobs.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare responses for questions like how you would handle an upset customer or how you would prioritise multiple enquiries. This shows that you can think on your feet and are ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, career progression, or what a typical day looks like. This not only shows your enthusiasm but also helps you determine if the role is the right fit for you.
