At a Glance
- Tasks: Gain hands-on experience in parts distribution while providing excellent customer service.
- Company: Join McGill's, the largest independently owned bus company in the UK.
- Benefits: Earn while you learn with a full-time apprenticeship and gain an SCQF Level 6 qualification.
- Other info: Opportunities for growth and development in a supportive team.
- Why this job: Kickstart your automotive career and make a real impact in a dynamic environment.
- Qualifications: National 4 or above in English, Maths, and preferably Admin or Computer Studies.
The predicted salary is between 18000 - 22000 £ per year.
- Gain an SCQF Level 6 in Parts Distribution
- Work full time in a garage workshop
- Job based in
- Johnstone
Are you ready to come on a journey with us?
At Mc Gill's we are dynamic, enthusiastic and developing all the time, working to build the largest independently owned bus company in the UK.
To continue our success and growth we need the best people, and that means we need you!
If you want to make your mark by taking the next step in your career then we have the opportunities you could be looking for.
GTG Training are recruiting for Apprentice Parts Technician on behalf of Mc Gill's Buses.
This is a fantastic opportunity for those who are ready to advance their career within the automotive industry.
The Modern Apprenticeship Programmes allow apprentices to work full time andearn while they learn putting theory into practice within a training environment.
Apprentices will gain experience in all operating systems within their own parts department and will have the opportunity to put theory into practice within their own facility.
Customer facing and parts identification units will be undertaken, ensuring apprentices will be able to meet and exceed their organisation's customer expectations.
What Might a Typical Day in this Job look like?
This programme covers the following areas
- Receiving and dispatching parts
- Dealing with customer enquiries
- Sourcing parts for customers and technical staff
You will be based within a parts department, involved in giving customer advice, ordering required parts, components or accessories and updating computer systems.
What will I learn?
Basic motor vehicle technology will be a part of the course as well as telephone and sales techniques.
Regular assessment and reviews will be undertaken within the apprentice's own workplace which aims to ensure they have the required skills to successfully complete their apprenticeship.
What qualifications or qualities are required?
You must have or expect to gain National 4 or above in English, Maths, and an Admin or Computer Studies subject is preferred but not essential.
What personal qualities are required?
- We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn.
- You must be dedicated and have a proactive approach to your work and learning.
- You are able to prioritise and work to timelines.
- A willingness to work in a practical environment using your own initiative.
- A full UK Driving licenceessential.
- If you've got the right skills for the job, we want to hear from you.
We encourage applications from the right candidates regardless of disability, gender identity, sexual orientation, religion, belief or race.
Applications will be considered as they are received and therefore adverts may close early due to high volume.
Are you ready to become an apprentice and start learning and earning?
Apprentice Customer Service Advisor in Johnstone employer: GTG Training Limited
RH Commercials offers an exceptional opportunity for aspiring professionals through its 18-month Parts & Trade Supplier Apprenticeship Programme in Northampton. With a strong focus on hands-on experience, ongoing training, and a supportive work culture, employees can expect to grow their skills while enjoying generous benefits such as 30 days of holiday, employee discounts, and a clear path to becoming a qualified Parts Advisor. Join a dynamic team where your passion for the automotive industry can flourish in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor in Johnstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GTG Training Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GTG Training Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice Customer Service Advisor in Johnstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GTG Training Limited:Your cover letter is your chance to shine! Tell us why you want to work at GTG Training Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GTG Training Limited!
How to prepare for a job interview at GTG Training Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
