Care Co-ordinator - Preston & Chorley

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England, we have an excellent opportunity for a Care Co-ordinator role to support our urgent care services at Royal Preston Hospital and Chorley Hospital. With varying shift patterns available 24/7, we have full time & part time roles available with enhanced pay for out of hours working.

As a Care Co-ordinator for gtd healthcare, you will be the first point of contact for health care professionals, patients and patients' relatives accessing NHS urgent and non-urgent care services across areas of North West England. Under the direction of the Senior Care Co-ordinator, clinical shift lead and within your team, you will register patients onto the relevant clinical system and direct them to the most appropriate healthcare service/pathway contributing to a 24/7 care co-ordination service.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

• To deliver a high quality health care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Undertake the booking of appointments across a number of health care services.
• Liaise with the Senior Care Co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Coordinate the arrangement of any follow-up care as directed by the senior care coordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.

About us: At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

• Working for a values-led organisation.
• Real living wage employer.
• Supporter of the Greater Manchester Good Employment Charter.
• Access to Stream, which provides flexible, on-demand access to stream your pay during the month.
• Salary sacrifice car benefit scheme.
• 30 days annual leave, rising to 32 after five years of continuous service.
• Flexible working hours and policies.
• Family friendly and carer policies.
• Opportunities to apply for innovation and quality awards.
• Access to gtd healthcare wellbeing initiatives.
• Opportunity to become part of an employee owned organisation.
• gtd healthcare social and fun activities.
• Cycle to work scheme.
• NHS staff discounts, a free Blue Light Card and Health Service Discounts.
• Access to an employee assistance programme.

• To deliver a high quality care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
• Undertake the booking of appointments across a number of services in line with agreed timescales.
• Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
• Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
• Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
• Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
• Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
• Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
• Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
• Responsible for undertaking administration duties within the service.
• Ensure regular attendance at operational meetings.
• All training deemed as mandatory to be completed within the specified time frames.
• Perform any tasks as requested that are within the boundaries of the role.
• Ensure that all gtd healthcare policies and procedures form the basis of all decision making.

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

• Good standard of education.
• NVQ Level 2 in Health Care.

• At least one years experience of reception or call handling duties.
• Excellent telephone manner.
• Evidence of working to defined policies and procedures.
• Experience of using a computer.
• Experience of a busy telephone answering environment.
• Experience of working with the public.
• Experience of liaising with multidisciplinary agencies.
• Primary care experience.

• Ability to communicate effectively within a multi-disciplinary environment.
• Commitment to training, attendance at meetings and ongoing development.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to maintain confidentiality.
• Polite, friendly, pleasant telephone manner.
• Able to work under pressure / meet deadlines.
• Knowledge of working for the NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.