Practice Manager - The Smithy Surgery & Hattersley Group Practice in Manchester

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for an accomplished and highly motivated Practice Manager to lead two of our GP practices, The Smithy Surgery and Hattersley Group Practice. The Smithy Surgery serves over 4000 patients with Hattersley Group Practice serving approximately 5200 patients. Both practices have been serving patients across the Hyde community for over 30 years, are close to the M67 and have free car parking.

As a Practice Manager you will be an effective communicator with excellent organisational and motivational skills. You will be expected to enable your team to reach their full potential. Furthermore, you will be able to work without direct supervision, prioritise work and solve complex problems effectively. You will be expected to utilise both the team and the available resource to deliver an efficient and effective service.

The successful candidate should understand current issues in primary care and have a good working knowledge of practice management. You will be supported by a fantastic team including an experienced Operations Manager, who works across both practices also, Medical Lead GPs, a Clinical Services Manager, and the Senior Operational Management Team.

Main duties of the job:

• Remain updated on local and national priorities and contractual and regulatory changes.
• Make recommendations based on the identified threats and opportunities and implement agreed action plans.
• Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
• Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
• Maximise income via quality schemes and reduce operating costs where possible.
• Participate and provide commentary at monthly and annual budget meetings.
• Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
• Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
• Develop a robust training programme and competency framework for non-clinical staff.
• Ensure local policies, procedures and protocols are fit for purpose.
• Ensure compliance with all statutory and legal requirements including CQC standards.
• Ensure the practices assets are accounted for, maintained, and utilised appropriately.
• Ensure that there is effective working across the clinical and non-clinical services.

About us:

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package:

• Working for a values-led organisation.
• Real living wage employer.
• Supporter of the Greater Manchester Good Employment Charter.
• Access to Stream, which provides flexible, on-demand access to stream your pay during the month.
• Salary sacrifice car benefit scheme.
• 30 days annual leave, rising to 32 after five years of continuous service.
• Flexible working hours and policies.
• Family friendly and carer policies.
• Opportunities to apply for innovation and quality awards.
• Access to gtd healthcare wellbeing initiatives.
• Opportunity to become part of an employee owned organisation.
• gtd healthcare social and fun activities.
• Cycle to work scheme.
• NHS staff discounts, a free Blue Light Card and Health Service Discounts.
• Access to an employee assistance programme.

Job responsibilities:

• Strategic Management & Planning
• Leadership and people management
• Operational and organisational responsibilities
• Communication
• Corporate Responsibility
• Quality Assurance
• Personal/Professional Development

Person Specification:

• Experience operating at a senior level within an organization.
• Experience in operations management.
• Experience of performance management.
• Experience of implementing operational systems.
• Experience of capacity and demand matching / management.
• Experience of budget management.

Skills and Attributes:

• Ability to collaborate with multi-disciplinary teams both on site and remotely.
• Excellent communication, listening and people skills.
• Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of the English language.
• Professional approach.
• Initiative-taking, flexible, and positive can-do attitude.
• Negotiation and conflict management skills.
• Ability to work proactively within a team.
• Ability to influence and motivate others and function as an agent of change.
• Complex problem-solving.
• Analytical and can use data to inform decision making.
• Ability to work under pressure and meet deadlines.

Knowledge:

• Working knowledge of good HR practice.
• Working knowledge of good workplace H&S principles.
• A basic understanding of GP practice income and expenditure.
• Working knowledge of Primary Care Networks.
• An understanding of practice core and enhanced services.
• Knowledge of contractual and regulatory compliance. E.g., GP contract and CQC.
• Primary Care Experience.

Qualifications:

• Management qualification or working towards one, or a degree and relevant work experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£45,237 to £51,663 a year depending on experience, NHS Pension, Yearly Salary Appraisal.

Contract: Permanent

Working pattern: Full-time

Reference number: U0061-26-0007

Job locations: The Smithy Surgery, 4 Market Street, Hollingworth via Hyde, Cheshire SK14 8LN; Hattersley Group Practice, Hattersley Road East.