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- Tasks: Join us as a GP Practice Administrator, managing patient referrals and supporting healthcare professionals.
- Company: gtd healthcare is a leading not-for-profit provider of NHS primary and urgent care in North West England.
- Benefits: Enjoy flexible working hours, 30 days annual leave, and access to Wagestream for pay flexibility.
- Why this job: Make a positive impact on patients while developing your career in a supportive, values-driven environment.
- Qualifications: Good secondary education and experience in a GP practice or busy reception environment preferred.
- Other info: This role includes training opportunities and participation in wellbeing initiatives and social activities.
The predicted salary is between 28800 - 43200 £ per year.
GP Practice Administrator – City Health Centre
gtd healthcare is one of the largest, not-for-profit, NHS-commissioned primary and urgent care providers in North West England. An excellent opportunity for a GP Practice Administrator has arisen at our City Health Centre in Manchester City Centre.
The practice serves approximately 15,500 patients and operates the Manchester Urgent Primary Care Hub, which provides urgent treatment for all patients in Manchester.
The successful candidate will be friendly, confident, resilient, flexible, and possess well-developed teamwork, communication, organisational, and customer service skills. Experience working in a GP Practice and familiarity with Emis Web & Docman would be desirable but not essential.
We are committed to supporting staff in their career development while making a positive impact on patients and the community. Our organisation is values-driven and passionate about delivering excellent healthcare.
Main duties of the job
- Thorough knowledge of practice procedures and protocols, with the ability to access and adhere to them at all times.
- Provide efficient word processing services for GPs and health professionals, including patient referrals, letters, reports, and minutes, ensuring accuracy and quality.
- Support data management with chronic disease recalls, patient registers, and administration related to cytology and immunisations.
- Manage patient referrals with robust follow-up and adherence to protocols.
- Summarise patient notes following training.
- Handle incoming and outgoing telephone calls for timely communication, messages, and queries.
- Retrieve medical records and assist with medical/insurance record requests.
- Perform administrative tasks as directed by the practice manager.
- Arrange and attend meetings, taking minutes as required.
- Ensure compliance with Data Protection Act requirements.
- Assist in gathering statistics and information when needed.
For further details, please refer to the attached job description.
About us
gtd healthcare is committed to innovation and providing the best patient experience. We support staff development and are passionate about healthcare excellence.
Benefits include:
- Working for a values-driven organisation
- Real living wage employer
- Access to Wagestream for flexible pay
- 30 days annual leave, increasing to 32 after five years
- Flexible working hours and policies
- Family and carer policies
- Opportunities for awards and recognition
- Wellbeing initiatives and social activities
- Cycle to work scheme
Job responsibilities
Administrative Duties
- Maintain knowledge of practice procedures and protocols.
- Provide word processing support, including referrals and correspondence.
- Assist data management with recalls and administration.
- Manage patient referrals and follow-up.
- Summarise patient notes as trained.
- Handle communications and record retrieval.
- Undertake additional administrative tasks as directed.
- Coordinate meetings and take minutes.
- Comply with Data Protection regulations.
- Gather and assist with statistical data.
- Support reception duties during staff absences.
- Act as a chaperone and assist with general enquiries.
- Open and close premises, ensuring security and readiness for patients.
The post holder will participate in training, including annual appraisals, mandatory updates, and induction programs. They will also support the training of new staff and contribute to quality and personal development initiatives.
Person Specification
Qualifications
- Good secondary education
- Commitment to professional development
Experience
- Experience in a GP Practice
- Experience in a busy reception environment
- Familiarity with clinical software (e.g., EMIS)
- Reception and clerical duties
- Using office computer programs
- Dealing with the public and patients
- Working in a busy telephone environment
- Teamwork within NHS services
- Medical administration experience
Skills and Attributes
- Excellent organisational and communication skills
- Polite and professional interpersonal manner
- Ability to work independently and as part of a team
- Confidentiality and discretion
- Ability to work under pressure
- Effective liaising with internal and external stakeholders
- Proficient computer and IT skills
- Knowledge of medical terminology and read coding
- Accurate and thorough work approach
- Willingness to learn and develop
- Understanding of diversity and non-discriminatory practices
- Flexible working approach, including anti-social hours as needed
- Statistical and data analysis skills
Disclosure and Barring Service Check
This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act 1975 (Exceptions Order) 1975.
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GP Practice Administrator - City Health Centre employer: Gtdhealthcare
Contact Detail:
Gtdhealthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Practice Administrator - City Health Centre
✨Tip Number 1
Familiarise yourself with the specific procedures and protocols used in GP practices, especially those related to patient management and data handling. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
If you have experience with EMIS Web or Docman, be prepared to discuss how you've used these systems in previous roles. If not, consider doing a bit of research or even a short online course to get a basic understanding, as this could set you apart from other candidates.
✨Tip Number 3
Highlight your customer service skills by preparing examples of how you've effectively communicated with patients or clients in past roles. Being able to showcase your ability to handle queries and provide support will resonate well with the values of the organisation.
✨Tip Number 4
Demonstrate your flexibility and resilience by sharing experiences where you've successfully adapted to changes or challenges in a busy work environment. This is particularly important in healthcare settings where priorities can shift rapidly.
We think you need these skills to ace GP Practice Administrator - City Health Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in GP practices, especially any familiarity with Emis Web and Docman. Use specific examples to demonstrate your organisational and communication skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for healthcare and your commitment to patient care. Mention how your skills align with the values of gt healthcare and the specific requirements of the GP Practice Administrator role.
Showcase Relevant Skills: In your application, emphasise your ability to manage patient referrals, handle communications, and maintain confidentiality. Provide examples of how you've successfully worked under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gtdhealthcare
✨Know Your Practice Procedures
Familiarise yourself with the specific procedures and protocols of a GP practice. Being able to discuss these confidently during your interview will demonstrate your understanding of the role and your commitment to adhering to best practices.
✨Showcase Your Communication Skills
As a GP Practice Administrator, effective communication is key. Prepare examples of how you've successfully handled patient queries or collaborated with healthcare professionals in the past. This will highlight your interpersonal skills and ability to work in a team.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage multiple tasks and prioritise effectively in a busy environment. Share specific instances where your organisational skills have led to improved efficiency or patient satisfaction.
✨Express Your Willingness to Learn
Since familiarity with software like Emis Web & Docman is desirable but not essential, express your eagerness to learn new systems. Highlight any previous experiences where you quickly adapted to new technologies or processes.
