Workforce Scheduling Planner

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. Based in Denton, Manchester, we have an excellent opportunity for a Workforce Scheduling Planner to join our Workforce Planning Team. We are recruiting one Full Time 37.5 hours role.

The Workforce Scheduling Planner will take ownership for the overall planning, administration, co-ordination, and resourcing of the staff portfolio to meet the needs of the service, including working closely with Operational, Clinical and Medical Team members across the organisation to ensure that services are fully resourced and run smoothly. The successful candidate will be working with multi-disciplinary teams across gtd healthcare to ensure the effective planning and scheduling of staff meets the operational requirements. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Main duties of the job:

• Take ownership for the overall planning, administration, co-ordination, and resourcing of the staff portfolio to meet the needs of the service, including working closely with team members to ensure that services are fully resourced.
• Undertake role duties in accordance with the agreed SLA and KPIs for the Workforce scheduling and planning team and organisational Core Principles.
• Arrange shift cover for own portfolio, allocating staff annual leave according to policy and agreed parameters.
• Alter and update Rotamaster to provide the best cover according to the needs of the service and to attain the optimum use of the resources available.
• Work with team members to ensure a rolling 3-month view of quotas are published on Rotamaster, contracted tasks are assigned, and other resource planning activities are carried out in accordance with gtd's planning calendar.
• Use information provided by the Workforce/BI Team to conduct informed assessments of predicted staffing levels, ensuring that bank shifts are advertised accurately.
• Work in partnership with the Workforce and wider People Services Team to understand new service requirements and ensure these are captured within the system.
• Work in partnership with GMUPCA to collect weekly rotas for the GM CAS service, GM Urgent Dental Assessment Service and other alliance services and provide overall resource view and make recommendations for service delivery.

About us:

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package:

• Working for a values-led organisation.
• Real living wage employer.
• Supporter of the Greater Manchester Good Employment Charter.
• Access to Stream, which provides flexible, on-demand access to stream your pay during the month.
• Salary sacrifice car benefit scheme.
• 30 days annual leave, rising to 32 after five years of continuous service.
• Flexible working hours and policies.
• Family friendly and carer policies.
• Opportunities to apply for innovation and quality awards.
• Access to gtd healthcare wellbeing initiatives.
• Opportunity to become part of an employee owned organisation.
• gtd healthcare social and fun activities.
• Cycle to work scheme.
• NHS staff discounts, a free Blue Light Card and Health Service Discounts.
• Access to an employee assistance programme.

Job responsibilities:

• Take ownership for the overall planning, administration, co-ordination, and resourcing of the staff portfolio to meet the needs of the service, including working closely with team members to ensure that services are fully resourced and run smoothly.
• Undertake role duties in accordance with the agreed SLA and KPIs for the Workforce scheduling and planning team and organisational Core Principles, liaising with other departmental functions as appropriate.
• Ensure all resourcing data is up to date, accurate, and relevant to the agreed operational plan.
• Arrange shift cover for own portfolio, allocating staff annual leave according to policy and agreed parameters.
• Record all staff sickness/absence data appropriately.
• Alter and update Rotamaster to provide the best cover according to the needs of the service and to attain the optimum use of the resources available.
• Identify known Rota gaps and ensure that appropriate cover arrangements are in progress.
• Ensure locum/temporary staff are booked within agreed guidelines.
• Work closely with the Workforce Administrator to allow requirements to be published in the agency calendar in a timely manner.
• Work to ensure a rolling 3-month view of quotas are published on Rotamaster, contracted tasks are assigned, and other resource planning activities are carried out in accordance with gtd's planning calendar.
• Use information provided by the Workforce/BI Team to conduct informed assessments of predicted staffing levels, ensuring that bank shifts are advertised accurately and in a timely manner.
• Work in partnership with the Workforce and the wider People Services Team to understand new service requirements and ensure these are captured within the system in a timely manner.
• Work in partnership with GMUPCA to collect weekly rotas for the GM CAS service, GM Urgent Dental Assessment Service and other alliance services and provide overall resource view and make recommendations for service delivery.
• Serve as the real-time monitor for the operations team by providing direction, guidance, and performance updates to hit service level goals.
• Work closely with the operational team and other departments as required in order to achieve the duties listed above.

Other duties:

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Qualifications:

• Good standard of secondary education including English and Maths.

Experience:

• Experience of office working.
• Experience of using word processing and Excel.
• Experience of computer/systems use.
• Previous experience of working with the public.
• Experience of a busy telephone environment.
• Experience of minute taking and dictation.

Skills and attributes:

• Excellent organisational skills.
• Ability to communicate competently over the telephone and in person.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to maintain confidentiality.
• Polite, friendly, pleasant telephone manner.
• Able to work under pressure / meet deadlines.
• Logical, systematic approach to work schedules.
• Knowledge of working for the NHS.
• Understanding of medical / clinical terminology.

Address: gtd healthcare, New Century House, Progress Way, Off Windmill Lane