Healthcare Assistant - Millbrook & Mossley Medical Practice in Stalybridge

gtd healthcare is one of the largest NHS commissioned Primary Care, Out of Hours & Urgent Care providers in the North West of England. We have a rare opportunity for a proactive Healthcare Assistant to work at our growing practices in Millbrook & Mossley. Both practices are part of the Stalybridge Primary Care Network and serve populations of over 5500 patients combined in semi-rural areas. The Healthcare Assistant is a fundamental part of our healthcare team, assisting the GPs, Senior Clinical Practitioners and Operational Teams to support deliver our QOF targets to ensure patients are getting timely care to keep them well.

The successful candidate will be an experienced HCA within primary care. It is desirable to have experience of leading on infection prevention, stock control and equipment audits. Your aim is to ensure the delivery of the highest standards of quality and safe, individualised care and will inspire trust and confidence by making a positive difference every time. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.

The post is 24 hours per week, Monday to Friday between 07:45 and 18:30. You will be expected to work these hours across both practices with a mixture of early and late shifts.

• Work as a member of the multi-disciplinary team to ensure patients and carers are supported as appropriate.
• Undertake a range of patient interventions (e.g. venepuncture, ECG, urinalysis, blood glucose, NHS health checks, diabetic foot checks, BP reviews and basic clinical observations) within the scope of Health and Social Care level 3 skills and competencies for patients.
• Undertake other designated clinical procedures and interventions following appropriate training and updates as per your scope of competence.
• Prepare and maintain clinical environments and equipment before, during and after patient care interventions by ensuring clinical cleanliness and ordering, receiving and maintaining stock.
• Act as a patient/clinician chaperone as required and undertake mandatory training.
• Apply simple dressings as appropriate and in line with the dressings formulary and assist in aseptic procedures in line with scope of competence.
• Work within existing clinical guidelines, policies and infection control procedures.
• Be responsible for ensuring that patients are cared for in a safe environment and that privacy and dignity are maintained at all times.
• Provide advice and information to patients, carers and their families.
• Communicate in order to enable the delivery of factual and sensitive information within confidentiality guidelines to patients, ensuring all information is appropriately documented and reported as appropriate.

For further details, please refer to the attached job description.

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee-owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.

Clinical

• Work as a member of the multi-disciplinary team to ensure patients and carers are supported as appropriate.
• Undertake a range of patient interventions (e.g. venepuncture, ECG, urinalysis, blood glucose, weight and basic clinical observations) within the scope of Health and Social Care level 3 skills and competencies for patients as delegated by qualified professional clinical staff.
• Undertake other designated clinical procedures and interventions following appropriate training and updates as per your scope of competence.
• Prepare and maintain clinical environments and equipment before, during and after patient care interventions by ensuring clinical cleanliness and ordering, receiving and maintaining stock.
• Act as a patient/clinician chaperone as required and undertake mandatory training.
• Apply simple dressings as appropriate and in line with the dressings formulary and assist in aseptic procedures in line with scope of competence.
• Work within existing clinical guidelines, policies and infection control procedures.
• Offer advice and support to patients and families in a wide range of situations.
• Be responsible for ensuring that patients are cared for in a safe environment and that privacy and dignity are maintained at all times.
• Undertake daily checks of rooms and equipment in line with departmental requirements.
• Document care delivered within hand-written or electronic patient records.
• Ensure safe moving and handling techniques in the delivery of patient care, this can include the safe use of equipment.

Operational

• Plan and organise own work schedule in liaison with senior staff working as part of the team.
• Be responsible for checking, monitoring and ordering medical stock and equipment from an agreed list in liaison with meds management and colleagues.
• To perform and record routine checks on vaccine fridge temperatures and quality control checks on point of care equipment.
• Participate in all statutory and mandatory training and maintain competencies.

Communication

• Communicate in order to enable the delivery of factual and sensitive information within confidentiality guidelines to patients, ensuring all information is appropriately documented and reported as appropriate.
• Communicate in order to enable the reporting of information to the multidisciplinary team and other agencies as appropriate.
• Demonstrate own role to new starters, colleagues and students.
• Provide advice and information to patients, carers and their families where appropriate and in line with current evidence/information.
• Communicate effectively and work collaboratively within the multidisciplinary team to ensure delivery of a coordinated service.
• Ensure appropriate telephone or face-to-face communication with all staff and patients.

Governance/audit

• Report any concerns or incidents in line with relevant policy and participate in any investigation as required.
• Participate in clinical audit and actively contribute to the identification of areas of best practice and areas for improvement.
• Contribute to the development and maintenance of an excellent learning environment.
• Undertake all mandatory and service relevant training within allocated time scale.
• Contribute to own personal development and participate in appraisal as required.

Qualifications

• NVQ level 3 or equivalent work-based experience.
• Disclosure and Barring Service check.

Experience

• Working in a primary care environment.
• Working with computer office programmes.
• Dealing with the public.
• Working as part of a team.
• Experience working in GP practice - leading on IPC, audits & Stock control.
• Using Clinical software systems such as Emis, docman, abtrace.

Skills and Attributes

• Good organisational skills.
• Good verbal and written communication skills.
• Able to keep contemporaneous clinical records either written or on electronic system.
• Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
• Able to respond sensitively as required in clinical situations.
• Able to work effectively as part of a team.
• Able to use own initiative when appropriate.
• An understanding, acceptance & adherence to the need for strict confidentiality.
• Able to work under pressure.
• Good standard of computer skills.
• Able to maintain an accurate and thorough approach to work.
• Able to work to set standards, policies & procedures.
• Interest & aptitude for learning new skills.
• Willingness to actively engage in appraisal, personal development and training.
• Willingness to take responsibility for updating skills and knowledge.
• Awareness of diversity issues & able to work in a non-discriminatory manner.
• Understanding of the principles of the Data Protection Act 2003.
• Understanding of Health and safety at work.
• Flexible approach to undertaking a wide variety of tasks.
• Able to prioritise workload once delegated/planned.
• Able to work without direct supervision.
• Flexible approach to working hours and a willingness to work anti-social hours, shifts as required to cover service needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.