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- Tasks: Lead operations in primary care services, ensuring high-quality patient care and team support.
- Company: Join gtd healthcare, a values-driven organisation focused on innovative patient care.
- Benefits: Enjoy 30 days annual leave, flexible working hours, and access to wellbeing initiatives.
- Why this job: Make a real impact in healthcare while developing your career in a supportive environment.
- Qualifications: Experience in operations management and leading primary care teams is essential.
- Other info: Be part of a dynamic team that values its employees and promotes community health.
The predicted salary is between 36000 - 60000 £ per year.
gtd healthcare is one of the largest NHS commissioned primary and urgent care providers in North West England.
An exciting opportunity has arisen for a skilled Operations Manager to lead the day to day operations within the practice, whilst supporting the Practice Manager for two of our practices, Hattersley Group Practice and The Smithy Surgery.
The practices are focused on delivering high quality patient care and improved patient outcomes through increased access and specialist care provision to patients. We are values-driven, embrace the ethos of social enterprise and care for people, families and communities, in order to improve their health and wider wellbeing.
As an Operations Manager, you will be an effective communicator with excellent organisational and motivational skills to drive and achieve the best from your team. You will be able to work without direct supervision and be able to prioritise work and problem solve in a variety of situations making use of other team members and resources around you.
This is a high-profile appointment, and we are looking for an excellent candidate with operations management experience and somebody that can demonstrate they have successfully led primary care teams in a previous role.
The successful candidate will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team compliment the high-quality services we provide.
Main duties of the job
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to support leadership throughout your teams.
- To support the management of the practice, ensuring quality standards and targets are met.
- Operational line management of clinical and non-clinical staff including all aspects of human resource management.
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
- Participate in the maintenance of quality Governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
- Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
For further details, please refer to the job description.
About us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
- working for a values-led organisation;
- Real living wage employer;
- supporter of the Greater Manchester Good Employment Charter;
- access to Stream, which provides flexible, on-demand access to stream your pay during the month;
- salary sacrifice car benefit scheme;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcare wellbeing initiatives;
- opportunity to become part of an employee owned organisation;
- gtd healthcare social and fun activities;
- cycle to work scheme;
- NHS staff discounts, a free Blue Light Card and Health Service Discounts;
- access to an employee assistance programme.
Job responsibilities
Leadership and Support for Others
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to support leadership throughout your teams.
- To support the management of the practice, ensuring quality standards and targets are met.
- To be a member of gtd healthcares operations team working to provide a range of high quality clinical services.
- Operational line management of clinical and non-clinical staff including all aspects of human resource management.
Communication
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
- Recognise the challenges and positives of communication to a remote cohort of staff whilst also ensuring remote workers feel embedded within the gtd team, despite off site location.
Delivering a Quality Service
- Put patients first and commit towards giving great quality care.
- Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
Performance and Systems Management
- Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
Leadership Personal and People Development
- Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Encourage reflective practice within the team demonstrating a positive and supportive approach.
- Develop a robust training programme and competency framework for non-clinical staff.
- Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centered care.
Corporate Responsibility
- We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Work with others to clearly define values, direction and policies impacting upon care delivery.
Person Specification
Qualifications
- Management qualification or working towards one, or a degree and relevant work experience.
Experience
- Experience in operational management, including supervisory experience both remote and on site.
- Experience of performance management.
- Experience of implementing operational systems solutions. Strategic Resource Planning Knowledge.
- Experience of working and/or managing a remote workforce.
Skills and Attributes
- Ensure the organisations values are embedded within all core activity so that everyone meets our values within their day-to-day work.
- Ability to work with multi-disciplinary teams of staff both on site and remotely.
- Excellent communication, listening and interpersonal skills. Professional approach.
- Proactive, flexible and positive can-do attitude.
- Negotiation and conflict management skills.
- Ability to work proactively within a team.
- Highly motivated and enthusiastic in role.
- Ability to work flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£34,266 to £37,326 a year depending on experience
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Operations Manager - Primary Care employer: gtd healthcare
Contact Detail:
gtd healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Primary Care
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at gtd healthcare. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching gtd healthcare's values and recent initiatives. Show us how your experience aligns with our mission to provide high-quality patient care and improve community health.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully led teams or improved operations. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at gtd healthcare.
We think you need these skills to ace Operations Manager - Primary Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience in primary care and any relevant achievements that showcase your ability to improve patient outcomes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with gtd healthcare and how your values align with ours. Share specific examples of how you've led teams to success in the past.
Showcase Your Communication Skills: As an Operations Manager, effective communication is key. In your application, demonstrate your ability to build relationships and collaborate with various stakeholders. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at gtd healthcare
✨Know Your Services Inside Out
Before the interview, make sure you understand the three primary care services you'll be managing: The Oldham Blood Service, Oldham Central Enhanced Access Service, and Oldham Well Leg Service. Familiarise yourself with their goals, challenges, and how they contribute to patient care. This knowledge will show your genuine interest and help you discuss how you can enhance their operations.
✨Demonstrate Leadership Skills
As an Operations Manager, showcasing your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, particularly in a healthcare setting. Think about specific situations where you motivated your team or improved service delivery, as this will resonate well with the values-driven ethos of the organisation.
✨Emphasise Communication and Collaboration
Effective communication is key in this role. Be ready to discuss how you've built positive relationships with various stakeholders, including clinical teams and commissioners. Highlight any experiences where you facilitated collaboration to improve patient outcomes, as this aligns perfectly with the organisation's focus on integrated care.
✨Show Your Problem-Solving Skills
In your interview, be prepared to talk about how you approach problem-solving in high-pressure situations. Share specific examples where you've had to prioritise tasks or manage resources effectively. This will demonstrate your ability to work without direct supervision and your knack for navigating complex operational challenges.