At a Glance
- Tasks: Welcome patients, manage appointments, and ensure smooth communication in a busy medical practice.
- Company: Join gtd healthcare, a leading NHS provider dedicated to community health.
- Benefits: Enjoy flexible hours, 30 days leave, and access to wellbeing initiatives.
- Other info: Be part of a supportive team in a vibrant, multicultural environment.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Friendly, resilient, and organised individuals with strong communication skills are encouraged to apply.
The predicted salary is between 24000 - 28000 € per year.
Responsibilities
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patients to the appropriate healthcare professional/service.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
- Project a positive and friendly image to patients and visitors either in person or on the telephone.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests.
- Provide test results to patients.
- Accept payment and issue receipts for private services.
- Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested.
- Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
Qualifications
The successful candidate will be friendly, confident, resilient, flexible, have well developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.
About the Practice
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values‑driven organisation and passionate about providing the best possible healthcare for our patients. gtd healthcare is one of the largest NHS commissioned primary and urgent care providers in North West England. An exciting opportunity has arisen for a part‑time Receptionist at Charlestown Medical Practice, a practice located in Blackley, Manchester. The practice is situated on Charlestown Road in a purpose‑built medical centre with great links to public transport. Recently acquired by gtd healthcare, it serves approximately 5,400 patients – a diverse, multi‑cultural population with many facing deprivation and multi‑morbidity. This role offers an opportunity to make a real difference to individuals, families and the wider community.
Benefits Package
- Working for a values‑led organisation
- Real living wage employer
- Supporter of the Greater Manchester Good Employment Charter
- Access to Stream, which provides flexible, on‑demand access to stream your pay during the month
- Salary sacrifice car benefit scheme
- 30 days annual leave, rising to 32 after five years of continuous service
- Flexible pension benefits, including NHS pension scheme
- Flexible working hours and policies
- Family friendly and carer policies
- Opportunities to apply for innovation and quality awards
- Access to gtd healthcare wellbeing initiatives
- Opportunity to become part of an employee‑owned organisation
- gtd healthcare social and fun activities
- Cycle to work scheme
- Eyesight vouchers
- NHS staff discounts, a free Blue Light Card and health service discounts
- Access to an employee assistance programme
Receptionist - Charlestown Medical Practice in Manchester employer: gtd healthcare
gtd healthcare is an exceptional employer that prioritises the well-being and development of its staff while delivering outstanding healthcare services to a diverse community. Located in Blackley, Manchester, the Charlestown Medical Practice offers a supportive work culture with flexible working hours, generous leave policies, and numerous employee benefits, including access to wellbeing initiatives and opportunities for career advancement. Join us to make a meaningful impact in the lives of patients and enjoy a fulfilling career in a values-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Charlestown Medical Practice in Manchester
✨Tip Number 1
Get to know the practice! Research Charlestown Medical Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Network like a pro! Connect with current or former employees of gtd healthcare on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Charlestown Medical Practice.
We think you need these skills to ace Receptionist - Charlestown Medical Practice in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and confident side. Remember, we’re looking for someone who can project a positive image to our patients.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist at Charlestown Medical Practice. Highlight any relevant experience you have, especially in customer service or healthcare settings. We love seeing how your skills match what we need!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Use bullet points if necessary to highlight your key skills and experiences that relate to the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at gtd healthcare!
How to prepare for a job interview at gtd healthcare
✨Know the Practice Inside Out
Before your interview, take some time to research Charlestown Medical Practice and gtd healthcare. Understand their values, the services they offer, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've demonstrated excellent customer service, especially in challenging situations. Highlight your ability to remain calm and friendly under pressure, as this is crucial in a medical setting.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult patients, managing appointments, and communicating with healthcare professionals. Practising your responses can help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to build confidence.
✨Dress the Part and Be Personable
First impressions matter! Dress smartly and professionally for your interview. Additionally, remember to project a positive and friendly image, just like you would when welcoming patients. A warm smile and approachable demeanour can go a long way in making a great impression.
