GP Practice Administrator - City Health Centre in Manchester

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity for a GP Practice Administrator has arisen in our City Health Centre Practice in the heart of Manchester City Centre. The practice has a list size of approximately 15,500 patients and also operates the Manchester Urgent Primary Care Hub which cares for all patients in Manchester as an urgent treatment centre. At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Responsibilities

• To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
• To provide an efficient word processing service for GPs and Health Professionals as required. This includes patient referrals, following the agreed procedure, the typing of letters, reports and minutes, as required, accurately and to a high quality standard.
• To support the data management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisations as required.
• To manage patient referrals ensuring robust follow up and adherence to practice protocols at all times.
• Summarise new and existing patient notes following appropriate training.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To retrieve medical records and assist the completion of medical/insurance records requests.
• To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
• To liaise and arrange meetings as required and to attend meetings and take minutes.
• Ensure adherence at all times to the requirements of the Data Protection Act.

Qualifications

The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.

Benefits

• Working for a values-led organisation.
• Real living wage employer.
• Supporter of the Greater Manchester Good Employment Charter.
• Access to Stream, which provides flexible, on-demand access to stream your pay during the month.
• Salary sacrifice car benefit scheme.
• 30 days annual leave, rising to 32 after five years of continuous service.
• Flexible pension benefits, including NHS pension scheme.
• Flexible working hours and policies.
• Family friendly and carer policies.
• Opportunities to apply for innovation and quality awards.
• Access to gtd healthcare wellbeing initiatives.
• Opportunity to become part of an employee owned organisation.
• gtd healthcare social and fun activities.
• Cycle to work scheme.
• Eyesight vouchers.
• NHS staff discounts, a free Blue Light Card and Health Service Discounts.
• Access to an employee assistance programme.