At a Glance
- Tasks: Lead the admin team and ensure smooth operations at The Smithy Surgery.
- Company: Join gtd healthcare, a not-for-profit organisation dedicated to patient care.
- Benefits: Enjoy 30 days annual leave, flexible working hours, and NHS staff discounts.
- Other info: Be part of a values-driven team with excellent growth opportunities.
- Why this job: Make a real difference in healthcare while developing your career.
- Qualifications: Strong organisational and communication skills; experience in a busy reception environment.
The predicted salary is between 24960 - 28000 £ per year.
Senior Administrator – The Smithy Surgery
Gtd Healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England.
An excellent opportunity has arisen at The Smithy Surgery for a Senior Administrator.
The Smithy Surgery is situated in Hollingworth, Tameside between Hyde and Glossop. It offers free on-site car parking. The practice has a list size of approximately 3800 patients.
The role will involve collaboratively working within the wider organisation of our neighbouring practices along with Hyde Primary Care Network and our community services so excellent communication and networking skills are required.
The successful candidate will provide senior administrative support as directed for all members of the team providing a focal point for communication within the service and with external agencies.
You will ensure administrative and clerical duties are carried out within gtd healthcare and practice guidelines and policies.
You will act as line manager for all admin staff within the organisation.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community.
We put our people at the heart of everything we do.
We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Job Details
This is a full-time, permanent position, 37.5 hours per week, Monday to Friday, working hours to be discussed with the successful applicant.
Main duties of the job
- To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times.
- To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity.
- To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required.
- Summarise new and existing patient notes following appropriate training.
- To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries.
- To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
- To liaise and arrange meetings as required and to attend meetings and take minutes.
- Ensure adherence at all times to the requirements of the Data Protection Act.
- To assist with the gathering of statistics and information when required.
- Have a good understanding and knowledge of all reception duties and provide training to other staff when required.
- Act as a chaperone for general examinations if requested following appropriate training.
- Deal with general enquiries and explain procedures as requested.
- Undertake reception cover if necessary due to staff absence.
About Us
For further details, please refer to the job description.
At gtd healthcare, we do things differently.
Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community.
Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits Package
- working for a values-led organisation;
- Real living wage employer;
- supporter of the Greater Manchester Good Employment Charter;
- access to Stream, which provides flexible, on-demand access to stream your pay during the month;
- salary sacrifice car benefit scheme;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits, including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcare wellbeing initiatives;
- opportunity to become part of an employee owned organisation;
- gtd healthcare social and fun activities;
- cycle to work scheme;
- eyesight vouchers;
- NHS staff discounts, a free Blue Light Card and Health Service Discounts;
- access to an employee assistance programme.
- Details
- Date posted: 17 July 2026
- Pay scheme: other
- Working pattern: Full-time
- Reference number: U0061-26-0090
- Job locations: The Smithy Surgery Hollingworth Hyde Cheshire SK14 8LJ United Kingdom
Job Description
- Job responsibilities
- Administrative duties
- To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times.
- To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity.
- To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required.
- Summarise new and existing patient notes following appropriate training.
- To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries.
- To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
- To liaise and arrange meetings as required and to attend meetings and take minutes.
- Ensure adherence at all times to the requirements of the Data Protection Act.
- To assist with the gathering of statistics and information when required.
- Reception duties
- Have a good understanding and knowledge of all reception duties and provide training to other staff when required.
- Act as a chaperone for general examinations if requested following appropriate training.
- Deal with general enquiries and explain procedures as requested.
- Undertake reception cover if necessary due to staff absence.
- Premises
- Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
- When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
- Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.
- Personal/Professional development
The Post Holder Will Participate In Any Training Activity Implemented By The Practice Or Gtd Healthcare As Part Of This Employment, Such Activity To Include:
- Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity.
- Taking responsibility for own development and learning by following through objectives set at appraisal.
- Ensure attendance at identified training events.
- Attend induction training, mandatory training and mandatory updates as required.
- Attendance at meetings.
- Support the induction and training of new members of staff in reception procedures.
- Quality
- The post holder will strive to maintain quality within the Practice by:
- Alerting other team members to issues of quality and risk.
- Assessing own performance and taking accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manage own time, workload and resources.
- Other Duties
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Skills and Attributes
Essential
- Excellent organisational skills.
- Excellent communication skills verbal and written.
- Excellent customer service skills.
- Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
- Able to work effectively as part of a team.
- Able to work on own initiative & problem solve within own area of work.
- An understanding, acceptance & adherence to the need for strict confidentiality.
- Able to work without direct supervision and determine own work priorities.
- Able to work under pressure.
- Able to liaise effectively with a range of individuals/services within the practice, within gtd healthcare and externally. Excellent computer and IT skills.
- Good report/letter writing skills.
- Good standard of word processing and keyboard skills.
- Good knowledge of medical terminology and read coding. Able to maintain an accurate and thorough approach to work.
- Able to work to set standards, policies & procedures.
- Interest & aptitude for learning new skills.
- Willingness to actively engage in appraisal, personal development and training.
- Awareness of diversity issues & able to work in a nondiscriminatory manner.
- Flexible approach to undertaking a wide variety of tasks. Flexible approach to working hours, willingness to work antisocial hours, shifts, cover at other practices as required.
Desirable
- Statistical & data analysis skills.
Experience
Essential
- Working in a GP Practice.
- Working in a busy public reception environment.
- Working with Clinical software e. g. EMIS. Reception & clerical duties.
- Supervision of staff.
- Using computer office programmes.
- Dealing with the public/patients.
- Working in a busy telephone answering environment.
- Working as part of a team.
- Working in an NHS service.
Qualifications
Essential
- Good standard of secondary education or equivalent. Demonstrable commitment to professional development.
Desirable
- IT/Word processing qualification.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name Gtd Healthcare Address The Smithy Surgery Hollingworth Hyde Cheshire SK14 8LJ United Kingdom Employer's website https://www. gtdhealthcare. co. uk/
- Employer contact details
- Operations Manager Jordan Mountford jordan. mountford1@nhs. net 01457767123
- #J-18808-Ljbffr
Senior Administrator - The Smithy Surgery in Hollingworth employer: gtd healthcare
gtd healthcare is an exceptional employer, offering a supportive and values-led environment for Advanced Clinical Practitioners in Sefton. With a strong focus on employee growth through access to the gtd learning academy and flexible working policies, staff can thrive both personally and professionally while making a meaningful impact in a diverse community. The organisation's commitment to wellbeing initiatives and a family-friendly approach further enhances the rewarding experience of working here.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - The Smithy Surgery in Hollingworth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like gtd healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at gtd healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like gtd healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Administrator - The Smithy Surgery in Hollingworth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at gtd healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at gtd healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to gtd healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at gtd healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at gtd healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research gtd healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
