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- Tasks: Lead daily operations and support high-quality patient care in primary care practices.
- Company: Join gtd healthcare, a leading NHS commissioned provider in North West England.
- Benefits: Enjoy flexible hours, 30 days leave, and a supportive work environment.
- Other info: Be part of a values-driven organisation that prioritises employee wellbeing.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operations management and strong communication skills required.
The predicted salary is between 34266 - 37326 £ per year.
gtd healthcare is one of the largest NHS commissioned primary and urgent care providers in North West England. An exciting opportunity has arisen for a skilled Operations Manager to lead the day-to-day operations within the practice, whilst supporting the Practice Manager for two of our practices, Hattersley Group Practice and The Smithy Surgery. The practices are focused on delivering high-quality patient care and improved patient outcomes through increased access and specialist care provision to patients. We are values-driven, embrace the ethos of social enterprise and care for people, families and communities, in order to improve their health and wider wellbeing.
As an Operations Manager, you will be an effective communicator with excellent organisational and motivational skills to drive and achieve the best from your team. You will be able to work without direct supervision and be able to prioritise work and problem solve in a variety of situations making use of other team members and resources around you. This is a high-profile appointment, and we are looking for an excellent candidate with operations management experience and somebody that can demonstrate they have successfully led primary care teams in a previous role. The successful candidate will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team complement the high-quality services we provide.
Main duties of the job
- Support leadership throughout your teams.
- Support the management of the practice, ensuring quality standards and targets are met.
- Operational line management of clinical and non-clinical staff including all aspects of human resource management.
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high-quality patient care.
- Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
- Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
About us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
- Working for a values-led organisation.
- Real living wage employer.
- Supporter of the Greater Manchester Good Employment Charter.
- Access to Stream, which provides flexible, on-demand access to stream your pay during the month.
- Salary sacrifice car benefit scheme.
- 30 days annual leave, rising to 32 after five years of continuous service.
- Flexible working hours and policies.
- Family friendly and carer policies.
- Opportunities to apply for innovation and quality awards.
- Access to gtd healthcare wellbeing initiatives.
- Opportunity to become part of an employee-owned organisation.
- gtd healthcare social and fun activities.
- Cycle to work scheme.
- NHS staff discounts, a free Blue Light Card and Health Service Discounts.
- Access to an employee assistance programme.
Job responsibilities
- Leadership and Support for Others: Support leadership throughout your teams and manage the practice to ensure quality standards and targets are met.
- Communication: Develop positive and effective working relationships with other gtd healthcare departments and promote relationships with commissioners and other health care providers.
- Delivering a Quality Service: Put patients first and commit towards giving great quality care.
- Performance and Systems Management: Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Leadership Personal and People Development: Actively promote the workplace as a learning environment and develop a robust training programme for non-clinical staff.
- Corporate Responsibility: Work as an effective and responsible team member, supporting others and exploring new ways of working.
Person Specification
- Qualifications: Management qualification or working towards one, or a degree and relevant work experience.
- Experience: Experience in operational management, including supervisory experience both remote and on site; performance management; implementing operational systems solutions; strategic resource planning knowledge; managing a remote workforce.
- Skills and Attributes: Ensure the organisations values are embedded within all core activity; ability to work with multi-disciplinary teams; excellent communication, listening and interpersonal skills; proactive, flexible and positive can-do attitude; negotiation and conflict management skills; highly motivated and enthusiastic in role.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
£34,266 to £37,326 a year depending on experience.
Operations Manager - Primary Care in England employer: gtd healthcare
Contact Detail:
gtd healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Primary Care in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with gtd healthcare. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching gtd healthcare's values and recent initiatives. Show us how your experience aligns with our mission to improve patient care and community wellbeing.
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to convey ideas clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at gtd healthcare.
We think you need these skills to ace Operations Manager - Primary Care in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations management, especially in primary care. We want to see how your skills align with our values and the specific requirements of the role.
Showcase Your Leadership Skills: As an Operations Manager, you'll need to demonstrate your ability to lead teams effectively. Share examples of how you've motivated and supported your team in previous roles, and how you’ve contributed to high-quality patient care.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your achievements and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at gtd healthcare!
How to prepare for a job interview at gtd healthcare
✨Know Your Stuff
Before the interview, make sure you thoroughly understand gtd healthcare's mission and values. Familiarise yourself with their approach to patient care and how they support their staff. This will help you align your answers with their ethos and demonstrate that you're a great fit for the team.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved processes. Highlight your ability to motivate others and drive results, as this is crucial for the role.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built positive relationships with colleagues and external partners in previous roles, as this will show your ability to foster collaboration.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.