Practice Manager - The Smithy Surgery & Hattersley Group Practice in Ellesmere Port

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for an accomplished and highly motivated Practice Manager to lead two of our GP practices, The Smithy Surgery and Hattersley Group Practice. The Smithy Surgery serves over 4000 patients with Hattersley Group Practice serving approximately 5200 patients. Both practices have been serving patients across the Hyde community for over 30 years, are close to the M67 and have free car parking.

As a Practice Manager you will be an effective communicator with excellent organisational and motivational skills. You will be expected to enable your team to reach their full potential. Furthermore, you will be able to work without direct supervision, prioritise work and solve complex problems effectively. You will be expected to utilise both the team and the available resource to deliver an efficient and effective service.

The successful candidate should understand current issues in primary care and have a good working knowledge of practice management. You will be supported by a fantastic team including an experienced Operations Manager, who works across both practices also, Medical Lead GPs, a Clinical Services Manager, and the Senior Operational Management Team. In addition to this you will have peer support from other Practice Managers and Operations Managers within our organisation and our Corporate Services Team.

Main duties of the job

• Remain updated on local and national priorities and contractual and regulatory changes.
• Make recommendations based on the identified threats and opportunities and implement agreed action plans.
• Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
• Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
• Maximise income via quality schemes and reduce operating costs where possible.
• Participate and provide commentary at monthly and annual budget meetings.
• Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
• Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
• Develop a robust training programme and competency framework for non-clinical staff.
• Ensure local policies, procedures and protocols are fit for purpose.
• Ensure compliance with all statutory and legal requirements including CQC standards.
• Ensure the practices assets are accounted for, maintained, and utilised appropriately.
• Ensure that there is effective working across the clinical and non-clinical services.

About us

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package

• Working for a values-led organisation.
• Real living wage employer.
• Supporter of the Greater Manchester Good Employment Charter.
• Access to Stream, which provides flexible, on-demand access to stream your pay during the month.
• Salary sacrifice car benefit scheme.
• 30 days annual leave, rising to 32 after five years of continuous service.
• Flexible working hours and policies.
• Family friendly and carer policies.
• Opportunities to apply for innovation and quality awards.
• Access to gtd healthcare wellbeing initiatives.
• Opportunity to become part of an employee owned organisation.
• gtd healthcare social and fun activities.
• Cycle to work scheme.
• NHS staff discounts, a free Blue Light Card and Health Service Discounts.
• Access to an employee assistance programme.

Job responsibilities

• Strategic Management & Planning
• Remain updated on local and national priorities and contractual and regulatory changes.
• Make recommendations based on the identified threats and opportunities and implement agreed action plans.
• Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
• Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
• Accountable for the practices income and expenditure so it remains within budget.
• Maximise income via quality schemes and reduce operating costs where possible.
• Participate and provide commentary at monthly and annual budget meetings.
• Work cooperatively with partners to ensure there are plans in place to achieve quality performance income targets and that additional resource available to the practices are accessible and fully utilised.

• Leadership and people management
• Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
• Ensure all important tasks are adequately resourced and supervised.
• Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
• Ensure the relevant risk assessments are in place and the relevant audits completed. e.g., Health & Safety, Fire, Staff, Stress, Pregnancy, and IPC.
• Act as a senior leader within the practices.
• Manage conflict and change to promote positive outcomes for patients and staff.
• Professionally represent the organisation internally and externally as directed by the Clinical Services Manager or Head of Locality.
• Ensure a process is in place for all new starters receive a robust induction into the organisation and practice.
• Ensure staff training compliance is monitored and reported on.
• Develop a robust training programme and competency framework for non-clinical staff.
• Liaise with People Services regarding complex or complicated personnel issues.
• Lead on recruitment, selection and induction of non-clinical staff.
• Work in partnership with key stakeholders to assist in supporting the wider healthcare system.
• Support CSM in recruitment and induction of clinical staff.

• Operational and organisational responsibilities
• Ensure local policies, procedures and protocols are fit for purpose.
• Manage local adherence to gtd wide/corporate policies.
• Oversee the practices quality improvement projects.
• Provide innovative solutions to patient demand.
• Ensure compliance with all statutory and legal requirements including CQC standards.
• Monitor practice capacity and ensure staffing levels are always safe utilising the wider organisation and agencies for support.
• Ensure the practices assets are accounted for, maintained, and utilised appropriately.
• Act as a senior leader within the practice, representing not just the practice but gtd as an organisation.
• Ensure that there is effective working across the clinical and non-clinical services and collaborate closely with the Clinical Services Manager to achieve this.
• Convene meetings, prepare agendas, and ensure the distribution of minutes.
• Ensure the practice premises are cleaned and maintained and meet the required national health and safety and CQC standards. Issues should be escalated to the landlord at the earliest opportunity.
• Prepare and contribute to a CQC inspection.
• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and work practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
• Adhere to infection-control measures within the organisation which are based on local and national guidelines.
• Manage the procurement of practice equipment, supplies and services within the agreed budgets and arrange for the maintenance of all practice equipment.
• Ensure that the practice has an adequate Business Continuity plan.
• Ensure the practice meets GDPR requirements and the asset risk assessments are up to date.
• SARS/AMRA requests are to be completed within the agreed timeframes and the annual data protection toolkit is submitted on time.
• Ensure significant events are reported, analysed, and acted upon.
• Promote patient utilisation of online services.
• Implement new technology which improves efficiency.
• In partnership with others, collaborate on improving the quality of health care and encourage reflective practice within the team.

• Communication
• Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management and quality assurance.
• Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
• Recognise the challenges and benefits of communication to staff working remotely whilst also ensuring remote workers feel embedded within the gtd team.
• Share systems knowledge and your understanding of your business to enhance the quality of services delivered.
• Proactively engage with patients by hosting patient participation activity.
• Ensure website, telephone, and social media (if appropriate) is regularly reviewed and maintained to ensure patients are updated on the services we provide.
• Escalate relevant issues/concerns in a timely manner to the Clinical Services Manager.
• Produce and present performance information using a variety of methods and communicate internally and externally.

• Corporate Responsibility
• gtd contribute to the well-being of our local communities and seek opportunities to bring benefits to the communities we work with.
• You will work as an effective and responsible team member, supporting others and exploring opportunities to develop new ways of working.
• You will work with others to clearly define organisational values, direction, and policies.
• You will be expected to undertake any other duties, as agreed with your line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
• You will be expected to participate in the organisational on call manager rota as a senior manager within the organisation.

• Quality Assurance
• Contribute to the effectiveness of the team by reflecting on your own and the teams activities.
• Make suggestions on ways to support and monitor the effectiveness of the team, recognising areas for improvement.
• Suggest new ideas or concepts to drive service provision forward.
• Evidence progress and inform the senior team by completing monthly quality assurance reports.

• Personal/Professional Development
• The post holder will participate in any training activity implemented by the practices or gtd healthcare as part of this employment, such activity to include:
• Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity.
• Taking responsibility for own development and learning and meeting objectives set at appraisal.
• Attend induction training, mandatory training, training events and mandatory updates.
• Seek practice development opportunities via local or national offerings.
• Build networking relationships within the wider organisation, including but not limited to finance, communications, IT, the transformation office, people services and governance.
• Attendance at learning and information sharing forums. For example, operational resilience groups and meetings hosted by, but not limited to, the ICB, PCN and NHS England.
• Actively seek feedback from team members and the wider team for your own development.

Other duties:

Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

• Experience operating at a senior level within an organization.
• Experience in operations management.
• Experience of performance management.
• Experience of implementing operational systems.
• Experience of capacity and demand matching / management.
• Experience of budget management.

• Skills and Attributes
• Ability to collaborate with multi-disciplinary teams both on site and remotely.
• Excellent communication, listening and people skills.
• Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of the English language.
• Professional approach.
• Initiative-taking, flexible, and positive can-do attitude.
• Negotiation and conflict management skills.
• Ability to work proactively within a team.
• Ability to influence and motivate others and function as an agent of change.
• Initiative-taking and enthusiastic.
• Ability to work flexibly.
• Complex problem-solving.
• Analytical and can use data to inform decision making.
• Ability to work under pressure and meet deadlines.

• Knowledge
• Working knowledge of good HR practice.
• Working knowledge of good workplace H&S principles.
• A basic understanding of GP practice income and expenditure.
• Working knowledge of Primary Care Networks.
• An understanding of practice core and enhanced services.
• Knowledge of contractual and regulatory compliance. E.g., GP contract and CQC.
• Primary Care Experience.

• Qualifications
• Management qualification or working towards one, or a degree and relevant work experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£45,237 to £51,663 a year depending on experience, NHS Pension, Yearly Salary Appraisal.

Contract

Permanent

Working pattern

Full-time

Reference number

U0061-26-0007

Job locations

The Smithy Surgery, 4 Market Street, Hollingworth via Hyde, Cheshire, SK14 8LN; Hattersley Group Practice, Hattersley Road East.