At a Glance
- Tasks: Welcome patients, manage appointments, and ensure smooth communication in a friendly environment.
- Company: Join a values-led organisation committed to employee wellbeing and community care.
- Benefits: Enjoy 30 days annual leave, flexible working hours, and access to NHS discounts.
- Other info: Be part of a supportive team with opportunities for fun activities and career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Friendly, confident, and resilient individuals with strong teamwork and communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Responsibilities
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patients to the appropriate healthcare professional/service.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
- Project a positive and friendly image to patients and visitors either in person or on the telephone.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required.
- Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests.
- Provide test results to patients.
- Accept payment and issue receipts for private services.
- Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested.
- Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
Qualifications
- The successful candidate will be friendly, confident, resilient, flexible, and have well‑developed teamwork, communication, organisational and customer service skills.
- Experience of working in a GP practice and using Emis Web & Docman is highly desirable but not essential.
Benefits
- Working for a values‑led organisation.
- Real living wage employer.
- Supporter of the Greater Manchester Good Employment Charter.
- Access to Stream, which provides flexible, on‑demand access to stream your pay during the month.
- Salary sacrifice car benefit scheme.
- 30 days annual leave, rising to 32 after five years of continuous service.
- Flexible pension benefits, including NHS pension scheme.
- Flexible working hours and policies.
- Family friendly and carer policies.
- Opportunities to apply for innovation and quality awards.
- Access to gtd healthcare wellbeing initiatives.
- Opportunity to become part of an employee‑owned organisation.
- gtd healthcare social and fun activities.
- Cycle to work scheme.
- Eyesight vouchers.
- NHS staff discounts, a free Blue Light Card and Health Service discounts.
- Access to an employee assistance programme.
£13.45 an hour plus enhancements for out of hours working.
Bank Receptionist - Millbrook & Mossley Medical Practice employer: gtd healthcare
At Millbrook & Mossley Medical Practice, we pride ourselves on being a values-led organisation that prioritises the wellbeing of both our patients and staff. With a commitment to flexible working hours, generous annual leave, and a supportive work culture, we offer numerous opportunities for personal and professional growth, including access to innovative awards and employee-owned initiatives. Join us in a role where you can make a meaningful impact in the community while enjoying a range of benefits, including NHS discounts and a cycle to work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist - Millbrook & Mossley Medical Practice
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities listed in the job description. This way, when you get that interview, you can show off how well you understand what they need and how you fit right in!
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions for reception roles, like handling difficult patients or managing multiple calls. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Don’t forget to showcase your personality! Being friendly and approachable is key for a Bank Receptionist. During your interview, let your warmth and enthusiasm come through. Remember, they want someone who can create a positive atmosphere for patients and visitors.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and hit that apply button – we can’t wait to meet you!
We think you need these skills to ace Bank Receptionist - Millbrook & Mossley Medical Practice
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re looking for someone who can project a positive image to our patients.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience, especially if you've worked in a GP practice before. This will help us see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Use bullet points if necessary to break down your skills and experiences, so we can quickly see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at gtd healthcare
✨Know the Practice Inside Out
Before your interview, take some time to research Millbrook & Mossley Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Bank Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for someone.
✨Practice Common Interview Questions
Anticipate questions related to handling patient queries, managing difficult behaviour, and working in a team. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and aligns with the friendly, professional image the practice aims to project.
