At a Glance
- Tasks: Provide administrative support to ensure compliance and excellent customer service in the Gas Network department.
- Company: Join GTC, part of BUUK Infrastructure Group, committed to a net-zero future.
- Benefits: Starting salary from £24,605, 33 days holiday, hybrid working, and pension contributions.
- Other info: Equal opportunity employer with flexible working options and strong focus on diversity.
- Why this job: Be part of a team making a real impact in the utility sector while developing your career.
- Qualifications: Experience in administration and customer engagement; Microsoft Office skills are a plus.
The predicted salary is between 24605 - 30761 £ per year.
Job Location: Woolpit
Contract type: Permanent
Salary: Starting from £24,605
Posting End Date: 23/12/2025
Our vision is to be the leading utility partner to accelerate the UK towards net zero. We provide a supportive environment committed to enabling people to be their best.
Purpose of this role
To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and delivering a high level of customer service.
Your Key Responsibilities
- Monitoring and processing gas emergency notifications via telephone or email for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
- Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
- Raising quotes and ordering materials/equipment for key stakeholders.
- Processing NRSWA notices.
- Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards.
- Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements.
- Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
- Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders.
- Ensure customer complaints are actioned and resolved in a timely manner to maintain excellent customer relationships.
- Ensure, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs.
- Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholder’s performance and manage KPI’s.
Experience / Knowledge
- Experience in administration.
- Experience with customer engagement.
Abilities / Skills
- Good understanding of core Microsoft Office systems.
- Good standard of written and oral communications.
- Capable of working in a team.
- Working with supervision.
- Work delivery/quality is continuously to an acceptable standard.
- Acknowledged professional attitude to customers, own team members, supervisors and managers.
- Input from supervisors and managers.
Desirable
- Business Administration diploma.
- Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities.
- Can action appropriately a gas emergency call, e.g., gas escape.
- Level 3 competence in three workstreams (within current team).
- Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract.
Conditions of Employment
You will be required to participate in a standby rota.
What Can You Expect From Us
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
We are proud to be an equal opportunity employer; we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all, our requirements for this role, please apply. You can also ask us about flexible working options. We reserve the right to close the role early. Therefore, if you’re interested in this role, we encourage you to apply as soon as possible.
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology Utilities
Engineering Support Officer in Woolpit employer: GTC
At GTC, part of BUUK Infrastructure Group, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee growth and well-being. Located in Woolpit, we offer competitive benefits including a generous pension scheme, extensive holiday allowance, and opportunities for hybrid working, all while championing diversity and inclusion. Join us to contribute to our mission of accelerating the UK towards net zero, while enjoying a fulfilling career with ample development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Support Officer in Woolpit
✨Tip Number 1
Get to know the company! Research GTC and BUUK Infrastructure Group to understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards net zero.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer engagement, make sure you can clearly articulate your thoughts. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t wait too long; roles can close early!
We think you need these skills to ace Engineering Support Officer in Woolpit
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Engineering Support Officer role. We want to see how you can contribute to our mission of supporting the GTC Gas Network department!
Show Off Your Communication Skills:Since this role involves a lot of customer engagement, don’t forget to showcase your written and oral communication skills. We love candidates who can express themselves clearly and professionally, so let that shine through in your application!
Highlight Relevant Experience:If you've got experience in administration or customer service, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at GTC
✨Know Your Stuff
Make sure you understand the basics of the gas network and the role of an Engineering Support Officer. Brush up on your knowledge about gas emergencies and how to handle them, as this will show your potential employer that you're serious about the job.
✨Show Off Your Admin Skills
Since this role involves a lot of administrative tasks, be prepared to discuss your experience with Microsoft Office and any relevant software. Bring examples of how you've successfully managed schedules or processed invoices in the past to demonstrate your organisational skills.
✨Customer Service is Key
Highlight your experience in customer engagement during the interview. Be ready to share specific examples of how you've resolved customer complaints or improved customer satisfaction in previous roles. This will show that you can maintain excellent relationships, which is crucial for this position.
✨Ask Questions
Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
