At a Glance
- Tasks: Support electricity control, manage network planning, and resolve customer issues efficiently.
- Company: BUUK Infrastructure, a leader in utility innovation for a sustainable future.
- Benefits: Competitive salary, generous holiday, pension contributions, and hybrid working options.
- Other info: Award-winning culture focused on wellbeing, diversity, and career development.
- Why this job: Join a mission-driven team making a real impact towards net zero and customer satisfaction.
- Qualifications: GCSEs in English, Maths, and Science; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Location: Woolpit
Salary: Competitive
Contract type: Permanent
Posting End Date: 03/06/2026
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
GTC, part of the BUUK Infrastructure Group, are looking for an Electricity Network Planning Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To provide fault support to the electricity control team. Working with commercial and end user customers to facilitate their requests safely and effectively. To manage GTC’s electrical network planning requirements.
Your Key Responsibilities Are
- To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department.
- To complete summary of faults and other operational issues on GTC networks and calculate customer minutes off‑supply to evaluate the efficiency of our response teams and provide GTC End user customers with guaranteed standard payments where applicable.
- Investigate voltage complaints and liaise with the upstream operators to resolve long standing issues.
- Quoting and organising GTC operatives to attend customer isolation requests.
- Assist with communicating with representatives of other Distribution Network Operators undertaking connection and fault works, to ensure sufficient notification and updates are given to GTC End user customers.
- An opportunity to undertake Standby Duties within the Communications team.
- Any other duties as required by the Network Operations Engineer.
Qualifications
GCSE or equivalent English, Maths and a Science. City & Guilds Level 2.
Experience/Knowledge
- Experience in communicating well with individuals at all levels and engaging with customers.
- Experience with Microsoft programmes including Word, Excel and PowerPoint.
- Knowledge of the electricity distribution industry and Guaranteed Standards.
Abilities/Skills
- Excellent verbal and written communication skills including excellent telephone manner.
- Strong attention to detail for keeping accurate records and processing invoices.
- Ability to work independently as well collaborate as part of a team.
Desirable
- A‑Levels or equivalent.
- Knowledge of health and safety legislation.
- Ability to identify process improvements.
Conditions of Employment
You will be required to participate in a standby rota.
What Can You Expect From Us
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral payment £1000 (net of tax) for each successful referral.
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. We all matter.
Electricity Network Planning Analyst in Woolpit employer: GTC
At BUUK Infrastructure, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Woolpit. Our commitment to employee wellbeing is reflected in our competitive salary, generous holiday allowance, and robust pension contributions, alongside opportunities for professional development that empower you to achieve your career aspirations. Join us in our mission to drive innovation in the utility sector while enjoying a culture that values diversity and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Network Planning Analyst in Woolpit
✨Tip Number 1
Network like a pro! Get out there and connect with people in the electricity distribution industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Electricity Network Planning Analyst role.
✨Tip Number 2
Prepare for interviews by researching BUUK Infrastructure and their mission. Understand their commitment to net zero and customer service. When you show that you’re aligned with their values, it’ll make you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As an Electricity Network Planning Analyst, you'll need to engage with customers and colleagues alike. Role-play common scenarios or questions you might face in the job to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Let’s get you on board with BUUK Infrastructure!
We think you need these skills to ace Electricity Network Planning Analyst in Woolpit
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Electricity Network Planning Analyst role. Highlight your communication skills and any relevant experience in the electricity distribution industry to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping us achieve net zero and how your background makes you a perfect fit for the team. Keep it engaging and personal!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We love candidates who take pride in their work and can keep accurate records!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at GTC
✨Know Your Stuff
Make sure you brush up on your knowledge of the electricity distribution industry and Guaranteed Standards. Familiarise yourself with common faults and how they are resolved, as well as the key responsibilities of the Electricity Network Planning Analyst role. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated with customers or colleagues, especially in challenging situations. This will demonstrate your excellent verbal and written communication skills.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like dealing with a customer complaint or coordinating with other Distribution Network Operators. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Attention to Detail
This role requires strong attention to detail, so be ready to discuss how you've maintained accurate records or processed invoices in previous roles. Bring up any experiences where your meticulousness led to positive outcomes, as this will resonate well with the interviewers.
