At a Glance
- Tasks: Support electricity control team and manage network planning for customer requests.
- Company: BUUK Infrastructure, a leader in utility innovation for over 30 years.
- Benefits: Competitive salary, generous holiday, pension contributions, and hybrid working options.
- Other info: Award-winning culture focused on wellbeing, diversity, and career development.
- Why this job: Join us to make a real impact on the UK's journey to net zero.
- Qualifications: GCSEs in English, Maths, and Science; City & Guilds Level 2 preferred.
The predicted salary is between 30000 - 40000 £ per year.
Job Location: Woolpit
Salary: Competitive
Contract type: Permanent
Posting End Date: 03/06/2026
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
GTC, part of the BUUK Infrastructure Group, are looking for an Electricity Network Planning Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To provide fault support to the electricity control team. Working with commercial and end user customers to facilitate their requests safely and effectively. To manage GTC’s electrical network planning requirements.
Your Key Responsibilities Are
- To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department.
- To complete summary of faults and other operational issues on GTC networks and calculate customer minutes off‑supply to evaluate the efficiency of our response teams and provide GTC End user customers with guaranteed standard payments where applicable.
- Investigate voltage complaints and liaise with the upstream operators to resolve long standing issues.
- Quoting and organising GTC operatives to attend customer isolation requests.
- Assist with communicating with representatives of other Distribution Network Operators undertaking connection and fault works, to ensure sufficient notification and updates are given to GTC End user customers.
- An opportunity to undertake Standby Duties within the Communications team.
- Any other duties as required by the Network Operations Engineer.
Qualifications
GCSE or equivalent English, Maths and a Science. City & Guilds Level 2.
Experience/Knowledge
- Experience in communicating well with individuals at all levels and engaging with customers.
- Experience with Microsoft programmes including Word, Excel and PowerPoint.
- Knowledge of the electricity distribution industry and Guaranteed Standards.
Abilities/Skills
- Excellent verbal and written communication skills including excellent telephone manner.
- Strong attention to detail for keeping accurate records and processing invoices.
- Ability to work independently as well collaborate as part of a team.
Desirable
- A‑Levels or equivalent.
- Knowledge of health and safety legislation.
- Ability to identify process improvements.
Conditions of Employment
You will be required to participate in a standby rota.
What Can You Expect From Us
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral payment £1000 (net of tax) for each successful referral.
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. We all matter.
Electrical Network Planning & Faults Analyst (Hybrid) in Woolpit employer: GTC
At BUUK Infrastructure, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Woolpit that fosters personal and professional growth. Our commitment to employee wellbeing is reflected in our competitive salary, generous holiday allowance, and robust pension contributions, alongside opportunities for hybrid working and career development. Join us in our mission to drive innovation in the utility sector while enjoying a culture that values diversity and encourages you to be your authentic self.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Network Planning & Faults Analyst (Hybrid) in Woolpit
✨Tip Number 1
Network like a pro! Reach out to current employees at BUUK Infrastructure on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching common questions related to electrical network planning and faults. We recommend practising your answers with a friend or in front of a mirror. Confidence is key, so let your knowledge shine!
✨Tip Number 3
Showcase your communication skills during the interview. Since this role involves liaising with customers and teams, be ready to demonstrate how you handle customer queries and complaints effectively. Use examples from your past experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BUUK family. Good luck!
We think you need these skills to ace Electrical Network Planning & Faults Analyst (Hybrid) in Woolpit
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your communication skills and any relevant experience in the electricity distribution industry to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our mission. Be genuine and let your personality shine through – we love to see the real you!
Showcase Your Attention to Detail:Since this role requires strong attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at GTC
✨Know Your Stuff
Make sure you brush up on your knowledge of the electricity distribution industry and Guaranteed Standards. Familiarise yourself with common faults and how they are resolved, as well as the key responsibilities of the role. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think about examples where you've effectively communicated with customers or colleagues, especially in challenging situations. This will demonstrate your excellent verbal and written communication skills.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like dealing with a customer complaint or coordinating with other Distribution Network Operators. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Highlight Your Attention to Detail
This role requires strong attention to detail, so be ready to discuss how you've maintained accurate records or processed invoices in previous roles. Bring examples that showcase your ability to manage data effectively and ensure nothing slips through the cracks.
