Location: Croydon (Predominantly Remote)
Contract: 253 Working Days
IR35: Inside IR35
Clearance: Active SC Clearance Essential
The Role
We are seeking an experienced Service Design and Transition Manager to join an established Service Architecture and Design function within a large organisation.
You will be responsible for designing and documenting new IT services, embedding service design principles and ensuring services transition safely and effectively into live operational environments.
You will work closely with project teams, operational stakeholders and third-party suppliers to ensure services are robust, affordable and aligned with business needs.
- Proven experience in IT Service Design and Transition.
- Strong IT Service Management background and relevant ITIL qualifications.
- Practical experience using ServiceNow.
- Experience designing and transitioning services within medium to large organisations.
- Experience onboarding and managing third-party suppliers.
- Active SC Security Clearance (essential).
- Public sector experience.
- Experience working in Agile environments.
Important: We are looking for genuine IT Service Design and Transition professionals, not Project Managers, Delivery Managers or UX/User Designers.
The role is predominantly remote, with very occasional travel to the Croydon office.
Service Design and Transition Manager in Croydon employer: GTC Recruitment
Join a leading public-sector organisation as a Pay & Reward Advisor, where you will thrive in a fully remote work environment that promotes flexibility and work-life balance. This role offers competitive pay and the chance to contribute to meaningful employee initiatives while developing your skills in a supportive and collaborative culture. With opportunities for professional growth and a commitment to employee well-being, this is an excellent place to advance your career in Pay & Reward.
