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- Tasks: Support foreign nationals and families through case management in a high-impact government programme.
- Company: Join a vital initiative within the Defence sector, making a real difference.
- Benefits: Hybrid working, competitive salary, and the chance to contribute to meaningful work.
- Why this job: Be part of a sensitive project that directly impacts lives and supports UK operations.
- Qualifications: Must have active SC Clearance and strong IT skills; casework experience preferred.
- Other info: Dynamic environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking experienced Caseworkers to support a high‑priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high‑impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.
Location: Hybrid – Whitehall, Inner London
IR35 Status: In Scope
Clearance Required: Active SC Clearance
Start Date: ASAP
Key Responsibilities
- Manage individual cases efficiently and with empathy, in line with government policies and procedures.
- Analyse complex information from multiple sources to make well‑justified decisions.
- Ensure decisions are clearly documented and aligned with relevant policies.
- Handle sensitive information with a high level of confidentiality and professionalism.
- Meet daily case handling targets while maintaining quality and accuracy.
- Liaise with internal and external stakeholders to support effective resolution of cases.
- Work within a high‑paced, operationally sensitive environment.
- Maintain compliance with data protection regulations at all times.
- Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
- MS 365
- Caseworker experience/Admin experience in case working roles.
- Public sector experience, such as Home Office, DWP, possibly HMRC where casework is done.
Working Arrangement
- Hybrid role based in Whitehall, London.
- Initial 7–10‑day induction required onsite.
- Office attendance 1–3 days per week (minimum), subject to business needs.
- Candidates must be local to London — no travel expenses provided.
Interview Process
- One stage interview via MS Teams.
Seniority level: Associate
Employment type: Contract
Job function: Human Resources and Other
Industries: Human Resources Services
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Caseworker (EO Grade) employer: GTC Recruitment
Contact Detail:
GTC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker (EO Grade)
✨Tip Number 1
Get to know the company and its mission. Research their recent projects and values, especially those related to the Defence sector. This will help us tailor our conversations during interviews and show that we’re genuinely interested in contributing to their high-priority initiatives.
✨Tip Number 2
Practice your case management skills before the interview. Think of examples from your past experiences where you’ve handled sensitive information or made tough decisions. We want to demonstrate our emotional resilience and ability to work under pressure, which is crucial for this role.
✨Tip Number 3
Prepare questions to ask during the interview. This shows our curiosity and engagement. We can ask about the team dynamics, challenges they face, or how they measure success in case handling. It’s a great way to show we’re ready to jump into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it keeps everything organised on our end, making it easier for us to follow up and stay in the loop about the hiring process.
We think you need these skills to ace Caseworker (EO Grade)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your case management skills and relevant experience. We want to see how your background aligns with the role, so don’t hold back on showcasing your strengths!
Showcase Your Empathy: Given the sensitive nature of the work, it’s crucial to demonstrate your emotional resilience and ability to handle cases with empathy. Share examples from your past experiences that illustrate how you’ve managed challenging situations.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and ensure that all information is accurate and clearly presented. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at GTC Recruitment
✨Know Your Casework Inside Out
Make sure you brush up on your case management skills and understand the specific policies related to the role. Familiarise yourself with the government programme and its objectives, as this will show your genuine interest and commitment during the interview.
✨Demonstrate Emotional Resilience
Given the sensitive nature of the work, be prepared to discuss how you've handled challenging situations in the past. Share examples that highlight your emotional resilience and ability to manage stress while maintaining professionalism.
✨Showcase Your Analytical Skills
Prepare to discuss how you analyse complex information and make decisions based on multiple sources. Think of specific instances where your analytical skills led to successful outcomes in previous roles, especially in public sector environments.
✨Engage with Stakeholders
Since liaising with internal and external stakeholders is key, come ready with examples of how you've effectively communicated and resolved issues in past positions. This will demonstrate your ability to work collaboratively in a high-paced environment.
