At a Glance
- Tasks: Lead a team delivering high-quality casework in a fast-paced environment.
- Company: Join a high-profile Government programme with a focus on operational excellence.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Other info: Opportunity to work in a dynamic environment until March 2027.
- Why this job: Make a real impact by leading teams and shaping Government policy delivery.
- Qualifications: Experience in Government operations and strong leadership skills required.
The predicted salary is between 63000 - 63000 £ per year.
Location: Whitehall, London (Hybrid – 1–3 days per week onsite, depending on business needs)
Rate: £350 per day
Umbrella Contract: Until 31 March 2027
IR35: Inside IR35
Clearance: Active SC Clearance (no restrictions) required
We are seeking an experienced Casework Team Leader to join a high-profile Government programme supporting the delivery of complex, policy-led casework in a fast-paced operational environment. This role is ideal for someone with a strong background in Government operational delivery who can confidently lead teams, make evidence-based decisions, and build effective relationships with a range of stakeholders.
The Role
As a Casework Team Leader, you will lead a team responsible for delivering high-quality casework while ensuring decisions are made consistently, fairly and in line with Government policy. You will provide leadership and coaching to your team, oversee operational performance, contribute to continuous improvement, and support the wider objectives of the organisation.
Key Responsibilities
- Lead a Casework Team, providing line management to HEO Civil Servants and task management of contingent workers.
- Make autonomous, evidence-based decisions in accordance with Government policy and guidance.
- Analyse complex evidence and request additional information where required to support decision making.
- Handle sensitive personal information in accordance with data protection requirements.
- Build and maintain effective working relationships with colleagues and stakeholders across Government.
- Provide advice and guidance to support operational delivery and departmental priorities.
- Oversee casework data, management information and reporting to support performance monitoring and resource planning.
- Ensure compliance with governance processes and operational procedures.
- Deputise for senior managers when required.
- Coach, mentor and support the development of caseworkers.
Essential Skills
Casework Team Leader employer: GTC Recruitment
Join a forward-thinking organisation that values innovation and collaboration, offering a dynamic work culture where your expertise in Learning Design can truly shine. With opportunities for professional growth and the chance to contribute to impactful organisational change, this role not only provides competitive rates but also the flexibility of remote work with occasional travel to Coventry. Embrace a meaningful career that prioritises learner-centred design and stakeholder engagement in a supportive environment.
