Sales Support Team Leader in Bury St Edmunds

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

GTC, part of the BUUK Infrastructure Group, are looking for a Sales Support Team Leader who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

Leadership of the team supporting sales activities and administrative functions, contributing to new development initiatives, carrying out administrative duties, and building and maintaining strong customer relationships.

Your key responsibilities are:

• Supervision of the Sales Support Team on a day-to-day basis, ensuring all activities are delivered to required standards and within agreed timescales.
• Support Regional Sales Managers by overseeing customer, developer, and house builder relationships, ensuring a high standard of service and identifying opportunities to maximise sales.
• Coordinate and monitor project activity across the sales lifecycle, ensuring timely updates, follow-ups, and effective progression through to post-acceptance.
• Oversee the preparation, review, and issuance of quotations, ensuring accuracy, competitiveness, and effective handling of customer queries and issues.
• Manage CRM systems and internal databases, ensuring data accuracy, lead management, and the integrity of project and acceptance information.
• Supervise new business lead generation and pipeline management, ensuring no duplication and effective lead nurturing activities.
• Oversee the administration of new network acceptances via the QP portal, ensuring documentation is accurate and processed within agreed timescales.
• Produce and review reports, providing clear insights to support sales performance and internal decision-making.
• Build and maintain effective working relationships across internal teams, driving collaboration and continuous improvement initiatives.
• Maintain awareness of market trends, competitor activity, and company offerings to support team effectiveness.
• Provide regular progress updates to internal stakeholders and proactively identify and elevate risks or areas of concern.
• Any other duties as required by the Sales & Tendering Management Team.

Qualifications

Grade C or above in English and Math GCSE or equivalent.

Experience/Knowledge

Efficient and accurate data entry.

Abilities/Skills

• Ability to effectively manage and develop team members.
• Excellent written and verbal communication skills.
• Effective communication skills at all levels.
• Excellent organisational skills.
• Ability to prioritise work effectively.
• Sound decision making ability.
• Ability to use Microsoft Office programmes.
• Knowledge and/or experience in the utility industry.
• Experience within Salesforce or other CRM.
• Proven experience leading or supervising a team.

What can you expect from us:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture.
• We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
• We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.