At a Glance
- Tasks: Provide top-notch admin support and ensure customer satisfaction in the Gas Network department.
- Company: Join GTC, part of the BUUK Infrastructure Group, committed to excellent service.
- Benefits: Enjoy competitive pay, generous holidays, and a strong pension plan.
- Other info: Flexible hybrid working and great career development opportunities await you.
- Why this job: Make a real difference by supporting essential services and enhancing customer loyalty.
- Qualifications: Experience in administration and customer engagement is a plus.
The predicted salary is between 30000 - 40000 £ per year.
GTC, part of the BUUK Infrastructure Group, is looking for an Engineering Support Officer who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".
Purpose of this role
To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and delivering a high level of customer service.
Your key responsibilities are:
- Monitoring and processing Gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
- Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
- Raising quotes and ordering materials/equipment for key stakeholders.
- Processing NRSWA notices.
- Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards.
- Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements.
- Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
- Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders.
- Ensure customer complaints are actioned and resolved in a timely manner to maintain excellent customer relationships.
- Ensuring, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs.
- Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholder’s performance and manage KPIs.
- Any other duties as required by the manager.
Experience/Knowledge
- Experience in administration.
- Experience with customer engagement.
Abilities/Skills
- Good understanding of core Microsoft Office systems.
- Good standard of written and oral communications.
- Capable of working in a team.
- Working with supervision.
- Work delivery/quality is continuously to an acceptable standard.
- Acknowledged professional attitude to customers, own team members, supervisors and managers.
- Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities.
- Can action appropriately a gas emergency call, e.g., gas escape.
- Level 3 competence in three workstreams (within current team).
- Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract.
Conditions of Employment
You will be required to participate in a standby rota.
Benefits
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral payment of £1000 (net of tax) for successful referral.
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Engineering Support Officer in Bury St Edmunds employer: GTC Infrastructure
GTC, as part of the BUUK Infrastructure Group, is an exceptional employer that prioritises employee growth and well-being. With a strong commitment to equity, diversity, and inclusion, we offer a supportive work culture alongside competitive benefits such as a generous pension scheme, extensive holiday allowance, and hybrid working options. Join us in a role where your contributions directly impact customer satisfaction and business success, all while enjoying opportunities for professional development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Support Officer in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to provide excellent service and think about how your skills align with that. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and show off your customer engagement skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Engineering Support Officer in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engineering Support Officer role. Highlight your relevant experience in administration and customer engagement, and show us how you can contribute to our mission of excellent service.
Showcase Your Skills:We want to see your proficiency with Microsoft Office and your communication skills. Include specific examples of how you've used these skills in previous roles to support your application and demonstrate your capability.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Engineering Support Officer position. We can’t wait to hear from you!
How to prepare for a job interview at GTC Infrastructure
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Engineering Support Officer. Familiarise yourself with the key tasks like processing gas emergency notifications and managing work packs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer engagement, prepare examples from your past experiences where you've successfully resolved customer complaints or provided excellent service. Highlighting these skills will show that you align with the company's mission to earn customer loyalty.
✨Brush Up on Microsoft Office
As the job requires a good understanding of Microsoft Office systems, make sure you're comfortable using tools like Excel for reporting and Word for documentation. You might even want to mention specific features or functions you’ve used in previous roles to showcase your proficiency.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as a gas emergency call or managing conflicting priorities. Think through potential scenarios and how you would respond, demonstrating your ability to act quickly and effectively under pressure.
