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We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Shrewsbury Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Bring to the Team

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.

What You’ll Get in Return

• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.