At a Glance
- Tasks: Manage service calls, schedule engineers, and ensure customer satisfaction.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive salary, professional growth, and a supportive work environment.
- Other info: Inclusive culture with opportunities for personal and professional development.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: Experience in service control, strong communication, and organisational skills.
The predicted salary is between 36000 - 44000 £ per year.
Be a part of our mission!
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
Do you dare to look at the world's challenges and see impactful possibilities?
Do you want to contribute to making a better future?
If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work: On-Site (5 days)
The Service Controller will be responsible for handling calls, planning engineer schedules, loading job scopes, managing engineer timekeeping, liaising with customers, coordinating technical support, providing pricing estimates/quotes, managing service KPIs, and organising standby rosters.
This role requires excellent organisational skills, strong communication abilities, and a proactive approach to problem-solving.
Primary location: Sittingbourne, Kent Considered location: PE20 3AN, Bicker, Lincolnshire
What you will do
- Call Handling: Answer and manage incoming service calls promptly and professionally. Log service requests and ensure accurate documentation of customer issues.
- Engineer
Planning: Schedule and allocate engineers for service tasks based on skill sets and availability.
Optimise engineer routes and schedules to maximise efficiency and minimise downtime.
Ensure engineer absence is managed.
- Job Scope Loading: Load job scopes into the system, ensuring all necessary details are captured. Assign tasks to engineers and monitor progress to ensure timely completion.
- Engineer Timekeeping: Monitor and manage engineer timekeeping to ensure accurate recording of work hours. Address any discrepancies and ensure compliance with company policies.
- Customer Liaison and
Updates: Act as the primary point of contact for customers regarding service updates and inquiries.
Provide regular updates to customers on the status of their service requests.
- Technical
- Support
Coordination: Coordinate technical support for engineers and customers as needed.
Ensure timely resolution of technical issues and escalates complex problems to the appropriate teams.
- Pricing Estimates/Quotes: Prepare and provide pricing estimates and quotes for service tasks.
Ensure accuracy and competitiveness of pricing to meet customer expectations.
After estimate acceptance, complete further works (and all jobs) and process job to completion.
- Monitor Service KPIs: Monitor key performance indicators (KPIs) such as first-time fix rates. Implement strategies to improve service performance and achieve KPI targets.
- Manage
- Standby
Rosters: Organise and manage standby rosters for engineers to ensure 24/7 service coverage.
Ensure standby schedules are fair and compliant with labour regulations.
- What you will bring
- Proven experience in a service controller or similar role.
- Strong organisational and time management skills.
- Excellent communication and customer service abilities.
- Proficiency in using service management software and tools.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Knowledge of technical support and service operations is a plus.
What we offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities.
We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.
Learn more about what we do & how we do it.
Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future.
Together, we know we can change the world.
With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.
Learn more about building a career with us.
At Trane Technologies, we believe in providing equal access and opportunity for all.
We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.
To request an accommodation, please contact us at: app_accommodations@tranetechnologies. com
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Service Controller in Sittingbourne employer: GT1 Thermo King UK Limited
At our Bolton office, we pride ourselves on being an excellent employer that values exceptional customer service and teamwork. We offer competitive compensation, comprehensive benefits, and a supportive work culture that fosters employee growth and development. With a focus on collaboration and efficiency, our team enjoys a dynamic environment where every member plays a crucial role in delivering outstanding results.
Contact Details:
GT1 Thermo King UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GT1 Thermo King UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GT1 Thermo King UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GT1 Thermo King UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at GT1 Thermo King UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GT1 Thermo King UK Limited!
How to prepare for a job interview at GT1 Thermo King UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
